Job Description
Bilingual Customer Service Representative
Our client in the insurance industry is seeking 12 professionals to join their dynamic team in a hybrid role. This is an exciting opportunity to be part of a fast-paced environment where you can contribute to a collaborative, inclusive, and growth-focused team.
If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career.
What is in it for you :
- Hourly salary of $24.34.
- 12-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Weekday schedule between 8 am and 8 pm.
- Rotating shifts : 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm, 11 am to 7 pm, 12 pm to 8 pm.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Process telephone inquiries, conduct research, and resolve customer requests promptly.
- Handle sensitive situations to ensure customer satisfaction.
- Provide detailed written and oral communications to business units regarding the resolution of inquiries.
- Determine client needs, clarify information, research each issue, and propose solutions or alternatives.
- Build lasting relationships with customers by going above and beyond.
- Achieve qualitative and quantitative personal and team objectives.
What you will need to succeed :
- Post-secondary education or equivalent work experience required.
- Bilingual in English and French (spoken and written) to support clients in both languages.
- 1-2 years of customer service experience in a contact center, retail, or service environment.
- Strong technical and research skills with a high level of attention to detail.
- Excellent oral and written communication skills.
- Confidence in learning and applying new information quickly.
- Ability to multitask and adapt to a fast-paced, changing environment.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013774
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