Job Description
Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.
Here are some of the reasons why you could seek to join this amazing team by applying now :
- Weekday Schedule : Our Client Care Centre is open Mon-Fri 8 AM 8 PM. Shifts vary from 8AM to 8PM and require availability between these hours.
- Workstyle : This is a hybrid position requiring working from the Montreal (Metcalfe street) office up to three times per week.
Quantity and fixed days per week subject to review.
- Salary and Bonus : Competitive salary starting at $24 per hour plus an annual performance bonus based on objectives completion.
- Benefits : Flexible Benefits program, automatically provided from the hire date, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stock Ownership Program and Wellness Program.
- Vacation and Support : 3 weeks’ vacation, floater days, care days and more!
Our supportive leaders are looking for talented customer service individuals that will :
- Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
- Analyze and find solutions to client problems in a friendly and proactive way.
- Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
- Ensure our Clients and advisors have the right information taking the right amount of their time.
Apply now if :
- You are bilingual (French, English, both oral and written) as you will answer calls from English and French speaking clients across Canada and worldwide.
- You are customer service oriented , like to solve problems and thrive in a fast paced environment. .
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).
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