Bilingual Senior Customer Service Representative - CREQ008099

Our client, a leader in the telecommunications industry, is seeking a bilingual (French / English) Customer Service Representative based in Montreal.

This position is ideal for an organized, detail-oriented professional with excellent customer service skills and the ability to handle a high volume of client requests.

This role primarily allows remote work, with a requirement to work onsite twice per month as per a preset schedule.

Advantages

Professional Environment : Join a supportive, customer-focused team dedicated to excellence.

Career Growth : Opportunity for extension or potential conversion to a full-time role (though not guaranteed).

Hybrid Work Model : Enjoy remote work flexibility with occasional onsite requirements in Montreal.

Responsibilities

Respond to customer requests accurately and professionally, ensuring client satisfaction.

Build and maintain strong client relationships with a focus on confidentiality.

Collaborate with internal and external teams to address customer needs.

Utilize CRM software to process and manage customer requests.

Maintain inventory records and complete service orders.

Process invoices and handle billing efficiently.

Assist with side projects related to ticketing and billing.

Qualifications

Minimum of 3 years of experience in a customer service role.

Bilingual (French / English) required for client interaction and interviews.

Strong time management, organizational, and problem-solving skills.

Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).

Ability to handle multiple tasks and prioritize effectively in a dynamic environment.

Basic accounting knowledge is an asset.

Background Check : Must pass the background check required by the client.

Summary

If you’re a disciplined, autonomous customer service professional with strong organizational skills and bilingual proficiency, apply today to join our client’s team in the telecommunications industry.

This role offers flexibility and the chance to build your expertise in a customer-facing, remote role with occasional onsite responsibilities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.