Customer Support Analyst
CityView - Remote
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support.
The starting base salary for this role is budgeted between $40,000-50,000 / year based on experience.
Responsibilities :
- Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
- Manages bug fixes and software enhancements.
- Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
- Recognizes issue with code, but escalates to development.
- Provides technical leadership and training for lower level support specialists.
- Receives requests for computer technical assistance and problem resolution from company employees.
- Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
- Exercises sound professional judgment in analysis of problem in order to : (1) attempt hardware / software solution by phone, or (2) decide proper level of maintenance required to solve problem.
- Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
- Other duties as assigned.
Qualifications :
- At least three years of prior support experience
- Proficiency with Microsoft Office products
- Ability to handle customer inquiries, requests, and complaints in an efficient, effective, and professional manner
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly developed organizational skills and time management ability
- Ability to work independently on assigned projects, as well as in a team atmosphere
- Highly motivated, flexible, adaptable nature
- Able to deal with different personality styles
- Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
- Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite
- Prior bookkeeping or accounting experience is a plus
- Patient, enthusiastic, customer focused attitude.
- Ability to multitask
Customer Support Analyst
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support. Handles the escalated support calls or tickets; may work directly with customers to pr...
Bilingual Customer Support & Logistics Analyst
Excellent customer facing communication skills with the ability to support customer phone calls and answer customer requests with an immediate resolution. Our work atmosphere is stimulating, innovative and customer focused. In this position, you will be supporting the commercial sales organization f...
Customer Support Analyst
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as t...
Technical Support Analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. The Helpdesk Analyst will report to the Manager, IT Security and Infrastructure and will aid the Help Desk department with various support related tasks. Customer service focus – technically orie...
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. ...
(GPCoE) Specialist, Global Technical Support
Reporting to Director, Global Technical Support, as the Senior Consultant, Global Technical Support, you will provide system level post-sales support for CIENA's customer base. This includes testing, troubleshooting and remote technical support for CIENA products. Provide remote technical support (v...
systems technical support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Inte...
Senior Application Support Analyst
We are seeking an experienced Senior Application Support Analyst with strong customer-facing experience to join our team and support our airline SaaS solution that automates critical airline operations. We love what we do, and we support the team around us. Review application behavior, configuration...
Customer Support Specialist
The Customer Support Specialist is empowered to provide excellent customer service to CARFAX’s dealership customers nationwide with a “get-it-done” mentality CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 customers throughout North Am...
Technical Analyst - Service Desk
Mindwire Systems is seeking the services of a Technical Analyst/Service Desk (Bilingual) contract position with one of our Valued Clients. The Technical Analyst will have three (3) years experience as a member of the IT service desk team where the major part of a typical workday was resolving incide...