Customer Support Analyst
CityView - Remote
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support.
The starting base salary for this role is budgeted between $40,000-50,000 / year based on experience.
Responsibilities :
- Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
- Manages bug fixes and software enhancements.
- Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
- Recognizes issue with code, but escalates to development.
- Provides technical leadership and training for lower level support specialists.
- Receives requests for computer technical assistance and problem resolution from company employees.
- Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
- Exercises sound professional judgment in analysis of problem in order to : (1) attempt hardware / software solution by phone, or (2) decide proper level of maintenance required to solve problem.
- Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
- Other duties as assigned.
Qualifications :
- At least three years of prior support experience
- Proficiency with Microsoft Office products
- Ability to handle customer inquiries, requests, and complaints in an efficient, effective, and professional manner
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly developed organizational skills and time management ability
- Ability to work independently on assigned projects, as well as in a team atmosphere
- Highly motivated, flexible, adaptable nature
- Able to deal with different personality styles
- Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
- Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite
- Prior bookkeeping or accounting experience is a plus
- Patient, enthusiastic, customer focused attitude.
- Ability to multitask
Customer Support Analyst
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support. Handles the escalated support calls or tickets; may work directly with customers to pr...
Customer Support Analyst
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as t...
Bilingual Customer Support & Logistics Analyst
Excellent customer facing communication skills with the ability to support customer phone calls and answer customer requests with an immediate resolution. Our work atmosphere is stimulating, innovative and customer focused. In this position, you will be supporting the commercial sales organization f...
Service Desk Analyst II
In addition, the Service Desk Analyst II will be a catalyst for building the knowledge base and also act as a process escalation point for Analyst I resources. Two years of experience in a Service Desk or technical support environment. This position is responsible for customer service and technical ...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Sales Representative
Currently, we're hiring customer service sale representatives to represent. Gain customer service experience and sales skills. Experience in customer service/sales is great - but not required. Customer service, fundraising, sales, canvassing, retail, brand ambassadors, marketing. ...
Customer Service Representative
Regius is seeking a Customer Service Representatives to join our ever-growing team! You will represent internationally-known brands and partake in new customer acquisition. Sales and Customer service are pivotal to this role. Previous experience in sales, customer service, or other related fields an...
Senior IT Support Analyst
BALANCED+ is looking for an IT Consultant (Senior IT Support Analyst) to provide technical support and assist in IT projects in diverse business environments. Provide IT technical support at Level 3. Advanced knowledge of the computer and servers’ architecture, cloud architecture, as well as c...
Bilingual (EN-FR) Technical Support Specialist
The ideal candidate will come armed with concepts in technical support, documentation, client training, as well as, software and hardware troubleshooting. Actively contribute to our technical knowledge base, online community, and other technical documentation. Technical Support or Help Des...
Customer Support Specialist
A Day in the Life as a Customer Support Specialist:. If you are passionate about working with customers and have an interest in customer service, food service or healthcare, this is the perfect position for you. Field support calls, chat, email, and / or other communications from users with software...