Description
Join our Winning Team as a Customer Support Specialist
The Customer Support Specialist is empowered to provide excellent customer service to CARFAX’s dealership customers nationwide with a get-it-done mentality CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 customers throughout North America.
As a Customer Support Specialist, you are the first telephone contact for our valued customers.At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together.
This position will require 3 days in the office per week, subject to change with future business needs. What you'll be doing :
- Respond to phone calls and emails from dealership customers regarding CARFAX products and services
- Identify and assess the needs of our customers to provide maximum satisfaction and one call resolution
- Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).
- Provide first line technical support for our customers
- Work cross functionally within the team and with departments throughout CARFAX for successful resolution of issue
What we're looking for :
- High school diploma
- 2+ years’ hands-on experience in a call center environment
- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
- Excellent written and verbal communication skills
- Strong time management skills
- A solution-oriented, team player attitude
- Five 9 and Salesforce experience preferred
What’s in it for you :
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website :
Don’t just take our word for it :
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
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