Bilingual (French/English) IT Support Analyst

Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea.

We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers.

But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture.

We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

You will provide support on a variety of IT systems, including software and hardware to both internal (Company employees) and external (Company Dealer network) customers.

HOW WILL YOU MAKE AN IMPACT

• Perform Software and Hardware support and maintenance at the desktop level.
• Triage all types of support requests while ensuring all service level SLA’s are met.
• Deploy desktops and peripherals.
• Troubleshoot to determine and resolve the root cause of many hardware or software malfunctions at the desktop level as well as, occasionally, at the network and server level.
• Perform moves, adds, changes of computer equipment.
• Provide user support on business applications.
• Provide end user support on business communications and all communication systems (e.g. telephone, cell phone, e-mail).
• Perform other duties as required (e.g. inventory management, create and maintain internal and external documentation).
• Participate in infrastructure (network and servers) routine maintenance, changes and projects.
• Perform all duties while ensuring SLA’s are met.

WHAT YOU WILL BRING TO THE ROLE

• Completion of a relevant secondary school diploma and college, e.g., diploma / certificate / trade license, or an equivalent combination of experience and education.
• 2-5 years of relevant experience in same or similar function with automotive experience being desirable.
• Bilingualism Required : English and French.
• Knowledge of Desktops security best practices.
• Knowledge of ITIL best practices and the Service Desk role in the ITIL framework Knowledge of the following technologies and services : MS Windows Network services : Active Directory, DNS, DHCP.
• Experience with Office 365, Exchange 2016, Windows File Shares, and Windows update.
• Experience with HW install and troubleshooting, OS and applications installation and troubleshooting specifically : Windows, 10, 11, Office, Internet Explorer, other desktop software and applications.
• Mobile devices and smart phones - configuration and troubleshoot.
• Desktop management tools and utilities : Symantec End Point Protection, Microsoft System Center Configuration Manager and In Tune, including developing packages and managing deployments.
• Experience with providing onsite meeting support including TV’s, Projector, Web Cams, Mic’s and virtual meeting tools : Teams, Zoom, Web-Ex and traditional style video conference devices.
• Experience with JIRA Service Management ticketing system is a plus but not required.
• Highly developed skills in customer service is a must.

WHAT HYUNDAI CANADA CAN OFFER YOU

• Award-Winning Work Culture
• Health Benefits Start Day One
• Vehicle Leasing Program
• Flexible start times and Hybrid working environment
• RRSP Matching
• Maternity and Parental Leave Top-Up
• Career Development and Mentoring Program
• Tuition Reimbursement Support

WHAT HAPPENS NEXT

The first round of candidates will be reviewed on or before October 10, 2024. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you!

STILL INTERESTED? WHY NOT APPLY?

If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you.

The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment.

If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.