Bilingual French & English Work@Home Customer Service Representative

HGS
Ontario
18,2 $ / heure
Temps plein

Job Description

Votre impact : En tant qu’associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens! Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable.

Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l’intelligence émotionnelle pour améliorer l’expérience client!Alors, à quoi ressemble une journée dans la vie d’un représentant du service à la clientèle?

  • Communiquer avec les clients par le biais d’appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services
  • Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients
  • Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s’appropriant du problème et de la resolution
  • Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes
  • Documenter les besoins, les interactions et les résultats des clients dans l’outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps reel
  • Créer un facteur WOW dans chaque interaction grâce à des compétences de communication exceptionnelles, en s’appropriant de l’interaction et de la rapidité du service
  • Séances de coaching 1 : 1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés

Why choose us?

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences.

Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like :

  • Starting at $18.20 hourly and overtime opportunities
  • Bonus potential
  • Best in class medical, dental, vision benefits and Life Insurance
  • Refer-A-Friend bonuses
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you’ll make lifetime connections and friendships

What we are looking for :

Alors, qu’est-ce qu’un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes.

Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d’avoir un impact sur la vie des gens, vous allez adorer cette opportunité!

Requirements

  • You’re at least 18 years of age
  • You can work flexible hours as business needs may change
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You’re results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent French and English communication skills, both oral and written
  • You’re comfortable working from home and have a suitable space with a hard-wired internet connection

Please note : This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.

Il y a plus de 30 jours
Emplois reliés
Offre sponsorisée
Arise Virtual Solutions
Milton, Ontario

Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on their own terms! Sign up and ...

Offre sponsorisée
Spade Recruiting
Milton, Ontario

This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Handle incoming customer service calls. Accept customer calls and return customer. Work and learn from management teams to stay up to date on new products, services, and policie...

Offre sponsorisée
Outlier
Oshawa, Ontario
Télétravail

Currently, pay rates for core project work by English writing experts in the. Are you an experienced English writer who would like to lend your expertise to train AI models?. Outlier is looking for talented writers with fluency in English to help train generative artificial intelligence models. This...

Concentrix
Edwards, Ontario
Télétravail

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...

Offre sponsorisée
Outlier
Cambridge, Ontario
Télétravail

Currently, pay rates for core project work by English writing experts in the. Are you an experienced English writer who would like to lend your expertise to train AI models?. Outlier is looking for talented writers with fluency in English to help train generative artificial intelligence models. This...

Concentrix
Edwards, Ontario
Télétravail

Customer Service Representative-Remote (Bilingual: Spanish / English). This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...

HGS
Ontario

You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...

Vestine HR Solutions
Guelph, Ontario
Télétravail

Are you an ambitious, people-oriented professional eager to excel in customer service and sales? Our team is on the look for a talented Customer Service and Sales Representative to join our team and help drive our continued success in providing top-notch services and satisfaction to our clients. Exp...

Randstad Canada
London, Ontario

We are hiring for a Bilingual Customer Service Representative for a client in London, ON. The duties for the Bilingual Customer Service Representative will include:. Bilingual Customer Service Representative" with your resume. The successful candidate will be responsible for processing customers’ or...

BlueSky Personnel Solutions
Toronto, Ontario

Our client, located in downtown Toronto, is currently looking for a Bilingual Portuguese Customer Service/Tech Support Representative (afternoon shift) to add to their growing team. What's in it for you: Excellent compensation package with benefits Nice working environment TTC accessible Opportu...