Fleet Solutions – Account Manager

KEY EXPECTED ACHIEVEMENTS

ACCOUNT MANAGEMENT AND DAILY OPERATIONS

Track and analyze the Indicators : KPI’s (Stock Audit, Inventory, NPS, scrap tires,

inspections, forecast, etc, and / or established goals against plan and take corrective actions

while ensuring customer satisfaction is met.

Plan and define the routing for an optimum customer visit / frequency plan.

Conduct customer visits and leverage an Account Management approach (build

Relationships with customer contacts, be an effective liaison, proactive and reliable

approach, Collaborate)

Attend team business result meeting calls, in order to align the business commitment

Manage customer concerns and discrepancies, with the support of our MFS Support

department (analyst), escalating more serious issues to Key Account Management or

Manager.

Capture in the Salesforce tool specifics from customer visit and / or, service provider, etc

Call (Follow / Meet) existing and engage with customer to understand their unique and

specific pain points (offer solution) to meet their needs.

SERVICE PROVIDER MANAGEMENT

Implement the geographic service delivery or scrap pickup strategy in your local area

number of technicians, location, network coverage, route planning, etc. and the sale of

casings.

Seek, qualify, and set up new partnership with service providers and set up contract,

infrastructure, technical capability, location, cost of the service, etc with help of Contract

Manager, Key Account Manager, Direct Manager and MFS Support.

Manages existing partner relations within established agreements and / or implement new

agreements within the customer contract.

Ensure the business model of the provider is aligned with the company vision (financial,

environmental, and social sustainability)

Audit the provider on the support provided to customers.

When applicable, ensure the material needed is available at the service provider (tires,

wheels, etc).

CONTRACT MANAGEMENT & ACTIVITIES MONITORING

Coordinates and monitor activities to ensure respect of operational timetable (Scrap

monthly, audit inspections, stock audit).

Manage the Service provider contracts and help with overdue payments of the service

provided to the customer to include holding customer accountable for damaged assets.

Monitors partnership arrangements to ensure that the objectives of the partnership remain

on target.

Monitors service providers performance (NPS) on his / her perimeter, and, when necessary,

Description

implement action plans aiming to put Service Provider performances back on target.

Assess the Service Provider the operational / financial / environmental performance

Ensure that safety is respected by the provider

Ensure that the provider and or internal stock has the proper inventory to support the

customer

TRAINING AND NETWORK IMPROVEMENT

Train the customer and / or service provider network on the contract obligations.

Work closely with Key Account manager and Analyst to ensure that all assets are accounted

for and customers’ needs are being met

Application Process :