Senior Specialist, HR Operations

Ready to be a Titan?

The Senior Specialist, HR / Talent Operations will play an integral role in expanding the Talent Operations and Support Operations function, globally.

This role will focus on building, automating, optimizing, and designing the infrastructure that supports an effective recruiter, candidate and employee experience.

If building, leading, challenging, implementing, and optimizing processes excite you - joining our Support Operations is where you belong!

This role will be embedded within our Support Operations team which partners with our Talent Acquisition, People Operations, and broader organization (globally).

What you’ll do :

Continually assess and improve recruiting processes and procedures to enhance efficiency and effectiveness, ensuring a positive candidate experience

Partner closely and across functions (Legal, HR Technology, Total Rewards) to implement new processes

Identify and implement process efficiencies and automation throughout the recruiting lifecycle. Assess existing manual processes and help optimize

Collaborate with TA managers and leaders to enable, optimize, and standardize processes globally

Lead position management tracking and improvements in Workday

Run point on TA system renewals, vendor management, and assessment

Run point on reporting for TA Ops & TA (ad hoc requests)

Lead a team of 4 Recruiting Coordinators

What you’ll bring :

You have 3-5 years of experience in People Operations; ideally supporting HR / TA transactions and partners

You’ve driven cross-functional projects and programs, and have system implementation experience

Strong analytical skills and experience with data analysis and reporting

Proficiency in Workday and other scheduling tools

Strong organizational and project management abilities

Experience managing Coordinating teams

Ability to work in a fast-paced, global environment and adapt to changing priorities

Be Human With Us :

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share.

So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving.

We’re in this together. Come be human, with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career :

Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.

Great work is rewarded through Bonusly, peer-nominated awards, and more.

Holistic health and wellness benefits : Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24 / 7 virtual healthcare.

Support for Titans at all stages of life : Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.

The expected salary range for this role for candidates residing in Canada is between $85,000 CAD - $127,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location.

In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.