Senior Specialist Switch Operations

Job Description

24X7 Operation, maintenance and support of the Core, RAN and Transmission network.

Operation, maintenance, & Fault management

• O&M of the installed Core, RAN and Transmission network 24 X 7 X 365. This involves physical and logical troubleshooting on the network elements.
• Implementation of Core, RAN and transmission WOs for expansions, integrations, upgrades, optimization, preventive and correction actions.
• Perform troubleshooting and corrective actions on trouble tickets assigned by NOC. This may involve engaging other Ops and engineering groups.
• Respond to dispatch as required during service hours and on-call periods for planned and unplanned activities or outages.

Resolve and report resolution of outages or issues to the NOC.

Preventive Maintenance

• Regular Preventive maintenance routines
• Ensuring all critical backups are completed as scheduled and stored as specified

Project & Network Expansion Support

• Working with other technical groups for acceptance and BoQ verification of newly installed equipment inside the data centre.
• Providing support to engineering teams on network projects, rollouts, integrations, swaps etc.
• Execution of Test Call Matrix pre and post minor and major network activities
• Execution of backhaul testing (RFC2544) for new rings, sites, intercity and intracity fiber / ethernet links.

Team Coaching and Development

• Technical coaching / training of new hires and junior specialists in the team
• Contributing to Ops processes, MOPs and procedures for the team
• Cover Team lead during his vacation time and handle the team escalations

Infrastructure, Equipment and Tools

• Ensuring all time spare availability, working with the vendor on RMAs
• Understanding and utlizing all available tools to support the Switch Ops function.
• Supporting environmental equipement e.g. DC, AC, HVAC etc. Working with switch facilities team, providing access and support to the vendors for scheduled PMs or fault troubleshooting on these platforms.
• Follow and implement all safety rules and guidelines and report any safety deficiencies at switch locations.
• Maintain site to ensure tidiness and identify any obstructions or policy violations requiring attention
• Enforce contractor rules and escort policies and report any non-compliance to the switch lead.

Qualifications

• Engineering in technical discipline or Technical diploma from a recognized college or institution
• Strong knowledge of Wireless Core architecture for all different technologies i.e. 3G and LTE
• 3-5 years of hands on experience on Core, and RAN or transmission NEs.
• Strong knowledge Core and Radio Network equipment for various vendors
• Core and Radio Network operations and configuration
• Knowledge on IP technologies and Nokia, Juniper, Cisco router OS and principles
• Strong knowledge of network and testing tools
• Excellent knowledge of telecom specific processes and especially for network O&M
• Excellent communication skills
• Availability overnight or week-end activities and call-out

Additional Information

• Take advantage of a c ustomizable health & dental benefits program and opportunities for c ompany-matched pension (according to position).
• Promote your health with the wellness program , which focuses on physical, psychological, financial, and social health.
• Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities. #Li-NA1

Check out our Activity Report for an overview of the projects to which you could contribute !

We value your uniqueness !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong.

We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential.

We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.