Position Description
General description of duties :
The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Your contribution may include :
- Develop sales strategies and a comprehensive understanding of customers’ business models.
- Identify customer challenges; develop and implement solutions to create opportunities.
- Make sales calls and presentations to customers of all sizes.
- Manage business relationships and entertain customers.
- Monitor the Company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Conduct calls and face-to-face meetings with customers.
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods.
- Maintain and grow expertise of ArcBest service offerings.
- Collaborate with customers, front-line management, and various ArcBest departments.
- Negotiate service requirements and prices; establish service packages.
- Create service solutions for customers’ unique business problems, and initiate pricing.
- Assist in collection process and cargo claim prevention, as needed.
- Maintain accurate territory account information in ArcBest database.
- Complete monthly sales audit reports and expense reports, as company guidelines require.
- Complete itinerary and call report as required by Company guidelines and IRS regulations.
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
- Exhibit excellent customer service.
- Maintain a positive, customer-focused attitude in a highly intense environment.
- Interact with all employees and customers in a professional and courteous manner.
- Work in a team setting to accomplish goals.
- Other duties and projects, as assigned.
As the next Account Manager - ABF Freight Canada , you will be a member of the Sales team. Your hours will be Monday through Friday, 8 : 00am to 5 : 00pm, with irregular hours that may occur depending on workload and customer events.
Ready to apply? Before doing so, please make sure you meet the minimum requirements :
Education
Bachelor's Degree, preferred or relevant experience will be considered.
Experience
Transportation industry and related sales experience, preferred.
Computer Skills
Proficient in Microsoft Office Suite.
Additional Requirements
- Knowledge of business solutions, competitors, and decision makers, preferred.
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred.
Benefits :
- Competitive Wages
- Excellent health, dental, and vision benefits
- Opportunity to participate in a company sponsored 401K
- Vacation eligibility during the first year!
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