ABOUT THE POSITION
As part of growing company, the Auto Team Lead will play vital role in leading a team of 15+ Road Agents, while maintaining and growing positive relationships with dealerships.
The incumbent will be expected to wear many hats and also be a part of the sales and services process.
ABOUT THE ROLE
- Learn and understand the organization's culture, mission, vision, purpose, and values and ensure they are prompted in everything you do
- Act as first point of contact for agents, dealers, and road customers
- Dealer relations : Develop and continue building rapport and presence with dealershipsAddress concerns and suggestions for improvement from dealershipsObtain regular feedback from dealerships
- Road Operations : Ensure smooth and efficient operations on the road, at dealerships, and adherence to policies and procedures
- Create team schedules
- Problem-solving (transactional and team-related)
- Address and resolve concerns from team members and customers
- Coach and train new Road Agents
- Maintain a keen sense of intuition, a positive attitude, self-motivation, self-assurance, and a high-level of emotional intelligence
- Remain flexible and seek creative options to solve problems effectively
REQUIREMENTS
- Minimum Level-1 License with solid knowledge of private auto, sales strategies, and ICBC procedures
- Demonstrated leadership skills and experience
- Experience in mobile road service is highly desirable
- Strong communication, rapport building and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to coach and train team members effectively
- Self-motivated and able to work independently
- Strong organizational and time management skills
- Experience with EPIC an asset, ICBC policy center and private auto carrier portals
COMPENSATION
- $65,000 to $70,000 + commission on your own Auto, Personal and Commercial Lines clients
- Performance based bonus
- Generous vacation time
- Extended benefits package
- Opportunity for professional growth in a fast-growing organization
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