Bilingual Customer Service Representative job openings in Toronto, ON
Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON.
These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8am 8pm Monday through Friday (37.
5 hours / week). This is a hybrid working position so you must be able to work out of the downtown Toronto office 3 days / week (TTC accessible and walkable from the GO).
Key responsibilities for Bilingual Customer Service Representative job opening in Toronto, ON may include but are not limited to :
Manage high volume inbound calls from customers (primarily Investment Advisors and their teams but also the investors directly)
Document and track all calls and conversations in a CRM
Maintains customer database; updates data and makes necessary changes; follow up on outstanding and required items
Determines customers’ needs and ensure proper documentation / information is included in the systems
Provide advice and guidance to customers relating to products / service (there is no sales in this position)
Follow up calls and written correspondence will be required as well; all will be in both French and English
To be considered for the Bilingual Customer Service Representative job opening in Toronto, ON you will need to meet the following minimum requirements :
Completed post-secondary education is required (DEC, Degree or Diploma); open to recent graduates with some related experience (co-op, intern, summer jobs etc)
Must have interest in building a career in the investment / mutual fund / financial services industry; experience from the financial industry or CSC / IFIC certification an asset; not required
Excellent communication skills; written and spoken in both French and English - bilingualism is required and will be assessed
Must possess a keen, outgoing and enthusiastic attitude for learning
Ability to meet deadlines and control multiple priorities
Strong problem solving and decision-making skills
Ability to learn quickly; the business as well as the technology to help you do your role best!
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