Customer Service Representative

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Customer Service Representative to join our growing team!

Job location :

Hybrid model (4 days from home, 1 day from the office each week) at our downtown Montreal office (2020 Robert-Bourassa).

What you’ll do here :

• Answer incoming phone calls by demonstrating outstanding customer service.
• Answer customer questions and make adjustments related to their customer account.
• Promote self-service by helping and guiding customers through the various tools available online or on their mobile device
• Send documents or copies of policies to clients.
• Respond to various customer needs such as answering general questions, proceeding with re-memberships after cancellation and resolving problems encountered by customers.

What you bring to the table :

• Minimum of 6 months of customer service experience
• Demonstrated skills with computer systems and applications on Apple and Android
• Experience in a call center environment (asset)
• High autonomy, dynamic, and strong communication skills
• Proficient computer skills Microsoft Office suite and others
• Internet connection with a speed of at least 30 Mbit / s
• Bilingual (French and English)
• No work experience in Canada required, but you must have authorization to work in Canada

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.