JobOverview
We are looking for an efficient and sedCustomer Service Representative for our call center. As a CustomerService Representative your job is to provide excellent customersupport to our clients.
You will act as a liaison between ourcompany and the clients.
You will be required torespond to customers queries and resolve them as soon as possible.Your aim should be to maintain cordial relations with ourcustomers.
As you will be in direct contact with our clients youshould have clear knowledge about products and their functions.
In addition to this you should be wellversedwith our companys policies and procedures. Pleasant personality andgood communication ss are the key requirements for this role.
Youshould be competent enough to provide the best customer service toour clients.
If you have the desired ss andqualifications required for this role you can send in yourapplications tous.
Responsibilities
- Updateand maintain customer information in thedatabase.
- Understand the kind of services weoffer during the job training.
- Providecustomers with all the information that theyrequire.
- Keep track of customer accounts byrecording their account information and the issues they havereported.
- Handle customer complaints activelyand ensure its resolution on time.
- Take ordersand calculate the charges by processing customersinformation.
- Answer customer questions andmaintain healthy relationships with thecustomers.
- Review customer accounts for anychanges.
- Resolve customer complaints on timeand ensure the quality of services ismaintained.
- Handle change in policies of thecompany and explain them to thecustomer.
- Generate sales leads for ourclients.
- Maintain a record of all the tasksundertaken and submit it to the highermanagement.
Requirements
- Bachelorsdegree in any discipline. High School Diploma with relevantexperience will also be considered.
- 2 years ofexperience as a Sales Representative or Front Desk Representativeor related role in the Customer Serviceindustry.
- Excellent knowledge about CRMSoftwares like Zoho Zendesk etc.
- Knowledge ofsocial media will be an added benefit.
- Abilityto provide results under pressure.
- Excellentcommunication and interpersonal ss.
- Goodproblemsolving ss.
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