Job Description
Bilingual Customer Service Representative
Our client in the insurance industry is seeking 12 professionals to join their dynamic team in a hybrid role. This is an exciting opportunity to be part of a fast-paced environment where you can contribute to a collaborative, inclusive, and growth-focused team.
If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career.
What is in it for you :
- Hourly salary of $24.34.
- 12-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Weekday schedule between 8 am and 8 pm.
- Rotating shifts : 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm, 11 am to 7 pm, 12 pm to 8 pm.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Process telephone inquiries, conduct research, and resolve customer requests promptly.
- Handle sensitive situations to ensure customer satisfaction.
- Provide detailed written and oral communications to business units regarding the resolution of inquiries.
- Determine client needs, clarify information, research each issue, and propose solutions or alternatives.
- Build lasting relationships with customers by going above and beyond.
- Achieve qualitative and quantitative personal and team objectives.
What you will need to succeed :
- Post-secondary education or equivalent work experience required.
- Bilingual in English and French (spoken and written) to support clients in both languages.
- 1-2 years of customer service experience in a contact center, retail, or service environment.
- Strong technical and research skills with a high level of attention to detail.
- Excellent oral and written communication skills.
- Confidence in learning and applying new information quickly.
- Ability to multitask and adapt to a fast-paced, changing environment.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013774
Bilingual (English/French) Remote Customer Service for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. The Arise® Platform ...
Remote Bilingual Customer service representative -Plumbing Montreal
Randstad is looking for Bilingual Customer Service Agents to work from home and assist end users as well as companies for an organization located in Montreal. Ensure high quality customer service and find solutions for customers;. To provide exceptional service, here is what you will need as a Custo...
Bilingual Customer Service (EN/FR) - Work from home - for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. The Arise® Platform ...
Customer Service Representative, Scotia Itrade - Ottawa/montreal
As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE's client-focused cultur...
Représentant bilingue, Centre de services aux conseillers | Advisor Service Centre Representative Bilingual
Advisor Service Center Representative Bilingual. Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre. Nous offrons aux particuliers et aux institutions une gamme de portefeuilles et de services de placement fiables, ...
Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome
Position: Paid Panel Immediate Start - Remote Part-Time/Full-Time - Customer Service Representative WelcomeOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. This is an excellent opportunity to supplemen...
Bilingual Customer Relations Representative | Air Canada
Bilingual Customer Relations Representative. Bilingual Customer Relations Representative. As a Customer Relations Representative, your role is about building meaningful connections with our customers. At Air Canada, we understand the importance of excellence in customer service. ...
French Bilingual Contact Centre Representative – TD Auto Finance, Customer Assistance Specialist
At TDAF Customer Assistance, our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs. Expe...
*Bilingual Customer Care Representative (Health / Dental)
Our client, a leader in the Canadian insurance industry, is seeking 25 Bilingual Customer Service Representatives to support members in accessing benefits related to Health, Dental, Life, Critical Illness, and Life Conversions. Bilingual Customer Care Representative (Health / Dental). Excellent inte...
Bilingual Senior Customer Service Coordinator - CREQ008099
Are you detail-oriented and ready to thrive in a dynamic administrative role? We’re seeking a dedicated Bilingual Customer Service Coordinator to join our Montreal team! In this position, you’ll play a vital role in supporting our operations, ensuring our clients receive exceptional service through ...