Specialist, ITS Operations & Communications

A typical day would involve :

Strategic Planning Support :

• Assist the Chief Technology & Information Officer and leadership team in the development, execution, and monitoring of the division’s strategic goals.
• Coordinate the preparation of reports, presentations, and data analytics for strategic planning sessions.
• Track key initiatives and provide regular updates to stakeholders to ensure progress aligns with objectives.
• Gather materials and support the development of reports for the Board of Directors and Technology Committee

Divisional Communications :

• Collaborate to develop internal and external communications that align with the division’s strategy and culture, including divisional all-hands meetings, intranet sites and newsletters.
• Draft newsletters, articles, memos, announcements, and presentations for dissemination to employees and other stakeholders.
• Manage communication calendars and assist with the planning and execution of divisional meetings and events.

Employee Engagement :

• Partner to develop initiatives that promote employee engagement and a positive organizational culture.
• Coordinate engagement activities such as town halls, training and learning opportunities, employee feedback surveys and recognition programs.
• Monitor and analyze engagement metrics, offering insights and recommendations to enhance the employee experience.

Operational Support :

• Oversee special projects and ad hoc initiatives as assigned, ensuring timely and successful execution. This may include but is not limited to invoicing inquiries, vendor relations and administration.
• Serve as a point of contact for internal and external inquiries related to the office of the Chief Technology & Information Officer.

You have :

• Undergraduate degree in Communications, Business or a related field
• 3+ years of experience in strategic support, project management, or communications roles.
• Strong organizational skills, ability to context-switch in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft tools including Teams, SharePoint, Excel, PowerPoint and Word. Experience with Azure DevOps, PowerBI and project management tools would be an asset.
• A proactive approach with strong problem-solving abilities and attention to detail.
• Knowledge of financial services or credit union operations is an asset.

You are :

• A strong communicator clear, concise, strategic and creative; a storyteller
• A relationship builder excited to collaborate across the organization to solve challenges
• Curious ask questions, challenge assumptions, and discover new insights
• Comfortable with ambiguity, and leading through times of change focused on continuous improvement and always seeking ways to work more effectively and efficiently
• Solutions-oriented you have a growth mindset and approach new and challenging situations with a how might we attitude

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $64,500 to $96,500 and a candidate’s offer is likely to be up to the mid-point of the role ($80,500) .

The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.