Director of Clinic Operations - Veterinary Practice

This is an exciting opportunity to join a veterinary practice with locations across Toronto city. Their mission is to transform animal care for the modern age.

Leveraging advanced technology and innovative design, they are reshaping the veterinary experience for pets, pet parents, and caregivers.

Committing to placing clients and their pets at the center of all they do, they aim to redefine the veterinary field and challenge conventional practices.

They seek a dynamic and experienced Clinic Operations Director to oversee their clinics and care teams. In this pivotal role, you will drive performance and growth across all locations, ensuring their teams deliver an exceptional, top-tier experience.

Working closely with Practice Managers and operational leaders, you’ll implement best practices, streamline clinic operations, and enhance efficiency.

Description

• Guide and mentor Practice Managers to elevate clinic performance and establish a high-standard culture.
• Set and track clinic performance metrics, focusing on both financial outcomes and team engagement.
• Proactively address challenges related to personnel, processes, and technology within clinics.
• Collaborate with teams in Member Experience, Virtual Care, People Operations, and Veterinary Medicine to drive success.
• Oversee recruitment strategies and labor management aligned with overall P&L goals.
• Facilitate new clinic openings, ensuring seamless transitions from hiring to operational readiness.
• Conduct regular team meetings to inspire performance, solve challenges, and identify growth opportunities.
• Train and empower clinic leaders to effectively guide their teams and drive business success.
• Foster a vibrant community across all clinics and regions.

Requirements

• 10+ years of senior leadership experience in healthcare, with a background in veterinary medicine strongly preferred.
• Proven success managing multi-unit or multi-practice settings.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• A comprehensive understanding of veterinary medicine and clinic operations is highly valued.
• Excellent business acumen with demonstrated cross-functional collaboration skills.
• Experience building strong relationships and leading talent in high-growth, startup environments.

Corporate Culture

They recruit talented individuals and empower them with ownership. As a leader, you’ll have the autonomy to make decisions and contribute to building something unique from the ground up.

• Competitive compensation and equity opportunities.
• Comprehensive benefits package, continuing education, and mentorship support.
• Collaborative team environment where everyone supports one another and welcomes new members.
• Time for personal well-being : generous PTO, paid parental leave, and discounted pet services.

Their commitment is to foster a diverse, inclusive workplace that reflects the communities they serve and provides every employee with a supportive and rewarding career.

This commitment applies to all candidates and team members, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Contact Miriam Ronen at 416.410.5316 x4 or submit your resume in confidence below.