KEY RESPONSIBILITIES
Sales Achievement :
- Consistently achieve and / or exceed the monthly sales target, as directed by management.
- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
- This includes after sales clients if a Cartier after-sales dedicated area / staff is not available
- Adapt approach according to the client needs and motivations
- Negotiate and handle objections with ease
- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
- Remain current on industry news and competitor
Client Relationship Management :
- Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
- Appropriately resolve client issues / concerns and escalate as needed to Management
- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations :
- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
- Assist in the merchandising and daily maintenance of displays and back-stock
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
- Assist with special projects, as needed ( price changes, supporting back office responsibilities, etc.)
JOB PROFILE
Education :
College degree preferred
Required Experience :
- 2 to 5 years of previous experience in luxury retail, service or hospitality environment
- General knowledge of timepiece movements
Technical Skills :
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred
Personal Skills / Abilities :
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
- Self-Starter with Team-Player approach
- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
Il y a plus de 30 jours