DESCRIPTION
Bilingual Sales & Service Coordinator, Whirlpool Corporation (Hybrid)
A little bit about us
Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the and Canada.
We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies;
the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.
In this role you will be dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and laundry appliance company.
Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.
What are we looking for?
Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator on our Trade Partner Team! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.
We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail.
If this is the role for you, we would love to have you join our team!
RESPONSIBILITIES
In this role you will :
Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
Manage and respond to email inquiries from consumers and trade partners within established timelines.
Confirming / changing orders / deliveries
De-escalate and work with the appropriate team to resolve order & delivery challenges.
Proactively manage orders to ensure order quality and order fulfillment.
Communicate processes and policies to internal & external parties as appropriate.
Adhere to established guidelines and follow Standard Operating Procedures (SOP)
Provide order and business process support to Sales and Supply Chain functions.
Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
Identify process improvement opportunities
QUALIFICATIONS
Experience to be successful in the role :
Proficient in English and French (written and verbal)
1-2 years’ experience in a customer service role
Experienced in appliances and consumer electronics, considered a bonus
Post-Secondary Education, preferred
Superb communication skills, both written and verbal
This role is hybrid successful candidates are required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON (in office Monday Thursday / working from home on Friday)
Proven experience using Google Suite and / or Microsoft and be comfortable at using multiple network applications to source information.
Must be comfortable completing a criminal background check
What can we offer in return?
We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.
Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package :
Paid training
Health and Dental benefits
Company matched retirement savings plan
Opportunities to grow within the company
Plus, surprise perks you'll love!
We are considering applicants as they apply, please don’t delay in submitting your application.
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada.
We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting.
Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an
Customer Service & Sales Representative
Meet sales revenue goals while executing direct customer service and customer acquisition campaigns Manage the existing customer base, create new sales leads, and maximize both audiences for cross-selling and up-selling opportunities Tailor customer service recommendations and sales presentations to...
Sales and Design Associate (Bilingual) - Montreal, Canada
If you enjoy working with customers in a competitive team environment, have a passion for helping dealer salespeople, end-customers and designers meet their objectives and have a proven ability to drive sales, this position has the potential to offer you a creative and rewarding career. Lead and mod...
Hospitality Territory Manager, Sales and Service
Grow sales within an existing territory of food service and hospitality accounts by providing customers with training, regular and emergency service and sales demonstrations. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation. Within our in...
vice-president and general sales manager - trade, broadcasting and other services
Allocate material, human and financial resources to implement organizational policies and programs. Authorize and organize the establishment of major departments and associated senior staff positions. Establish objectives for the organization and formulate or approve policies and programs. Select mi...
Bilingual Field Service Engineer (Medical Devices)
Develop Digital Product knowledge and understanding in order to aid/support company’s Digital Product Sales and Marketing initiatives and strategies. In this position the individual will plan and coordinate activities with installing/ maintaining instrumentation, investigating and resolving customer...
sales vice-president - trade, broadcasting and other services
Allocate material, human and financial resources to implement organizational policies and programs. Establish objectives for the organization and formulate or approve policies and programs. Select middle managers, directors or other executive staff; delegate the necessary authority to them and creat...
Territory Sales and Service Manager, Hospitality
Grow sales within an existing territory of food service and hospitality accounts by providing customers with training, regular and emergency service and sales demonstrations. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation. Within our in...
Director, Retail Services and Sales
Plans, controls and directs the activities of the sales team to obtain sales volume, growth and contribution targets. Director – Retail Services and Sales. Builds short and long-term sales forecast for budgeting and long-term growth projections. Monitors sales performance against targets and takes c...
Welcome & Services Coordinator
The Welcome & Services coordinator He/she ensure full client satisfaction upon arrival and during their stay: he/she guarantees the respect of marketing promise related to client loyalty status and nationality; he/she has technical knowledge to answer any request working with all other departments t...
Sales and Catering Coordinator
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and...