Welcome & Services Coordinator
Job location
In one of our resorts in Mexico, Caribbean or Canada
Ability in the language
Fluent in English, any other language a plus (, Spanish)
Experience level
Experience preferred
Contract type
6 Months Contract
Company information
Club Med is above all an extraordinary utopia founded by the determination of two men : Gilbert Trigano and Gérard Blitz.
The latter declared : "From this idea was born a érard Blitz struck the right chord in the after-war context. Releasing individuals from their constraints, allowing them to find themselves and return to original joys.
The G.O, the founding pillar of Club Med "At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it’s a form of life", explained one of the founders, Gilbert Trigano.
Package
The All Inclusive Career Compensation package includes :
- 6 months contract (renewable)
- Round trip airfare covered
- Room & board provided
- Full access to all resort amenities
- Competitive salary and healthcare package
Job description
The Welcome & Services coordinator He / she ensure full client satisfaction upon arrival and during their stay : he / she guarantees the respect of marketing promise related to client loyalty status and nationality;
he / she has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.
Your Are
- Professional
- Cheerful and enthusiastic
- Diplomatic
- Ability to talk in public
- Excellent inter-personal skills
- Good sense of service
You will :
- Assist clients professionally upon arrival and departure (check-in / check-out) and during their stay (room change, transport )
- Ensure a personalized welcome and accompaniment for all clients, depending on their loyalty status and nationality; and ensure a flawless stay
- Know perfectly and share information regarding the village and its surroundings, standards, and products & services offered in the resort and by Club Med in general
- Be proactive to communication information, translate documents and events in his / her native language if necessary
- Handle daily request ensuring communication and follow up in order to smoothen client path as much as possible
- Know and apply internal payment and billing policy, be responsible for any financial transaction made in his / her working area
- Be involved in additional sales
- Suggest improvements to his / her manager regarding daily operations and client experience
- Assist new recruits in their training and for daily tasks
- Fill in for Night Audit or night receptionist depending on needs established by Welcome & Services Manager
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Welcome & Services Coordinator
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