Support Technician - Amendment to closing date

Support Technician - Amendment to closing date

Reference number : ICA23J-023043-000089

Selection process number : 23-ICA-ATL-OE-VAR-ETM-260 Canadian Food Inspection Agency - Digital Services Branch

Various locations

CS-01

$61,649 to $78,834 (salary under review)

For further information on the organization, please visit

Closing date : 10 January 2025 - 23 : 59, Pacific Time

Who can apply : Persons residing in Canada.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Canadian Food Inspection Agency (CFIA) is a separate employer and is not subject to the Public Service Employment Act.

The CFIA considers applications from individuals who have legal status to work in Canada and does not give preference to Canadian citizens.

We will only accept applications received through the GC Jobs website, therefore you must submit your application by clicking on Apply online in this advertisement.

Persons who are unable to apply online must use the Contact information below, prior to the closing date, to request specialized accommodation.

Work environment

Exciting IT Job Opportunity Awaits You!

Are you passionate about technology and eager to kickstart your career in the world of IT? We're happy to announce a new selection process for very interesting entry-level positions at the Canadian Food Inspection Agency within the Government of Canada.

Here, you'll be at the forefront of solving technical challenges and providing top-notch support to our Canadian Food Inspection Agency employees.

This is not just a job; it's the gateway to a fulfilling career with many possibilities for advancement into various IT-related roles.

The Canadian Food Inspection Agency's Digital Services Branch has several specialized teams focusing on all things IT such as : IT Security, Information Management, Digital Workplace Enablement, IT Deployment and many more.

We offer a bilingual, science-based environment, with excellent benefits and a high level of employee satisfaction.

Join our talented team and immerse yourself in a collaborative environment that fosters growth, learning, opportunities and advancement.

If you're ready to embark on your Information Technology journey, apply now and let your career take flight!

You can find some more great reasons to join us on our website

Intent of the process

A pool of qualified candidates will be established. This pool may be used to staff positions with similar qualifications, with a linguistic profile of bilingual Imperative BBB / BBB, various conditions of employment and / or various tenures including term appointments, indeterminate appointments, acting appointments and / or assignments.

CFIA will prioritize its own staffing needs, before sharing the pool with other government departments.

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

The immediate need is to staff temporary positions (specified term positions).

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification.

Failing to do so could result in your application being rejected.

ESSENTIAL EDUCATION

EEd1 - Successful graduation from a post-secondary educational program in Computer Science, Information Technology, Information Management or other specialization relevant to the position to be staffed.

The screening board will accept, at a minimum graduation from a two (2) year post-secondary program.

Employees in the CS occupational group at the CFIA who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience.

Note to Public Service Employees outside of the CFIA :

Employees in the CS occupational group on May 10, 1999, who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience.

Applicants submitting education credentials from a non-Canadian institution are responsible for obtaining certification that these credentials are the equivalent of the Canadian education level required for the position.

Please refer to the link below for more information.

ESSENTIAL EXPERIENCE

EE1 - Minimum one (1) year experience* providing client or customer service.

Could include but not limited to IT experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

AEx1 - Experience providing IM / IT advice or guidance to customers, managers or clients.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB / BBB)

Official languages proficiency will not be assessed for entry to the pool. Candidates entered in the pool will have an opportunity for assessment of their official languages proficiency if and when they are considered for an appointment.

Second Language Writing Skills Self-Assessment

In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult :

ESSENTIAL COMPETENCIES

EC1 - Teamwork

EC2 - Client Focus

EC3 - Analytical Thinking

EC4 - Ability to communicate effectively orally

EC5 - Ability to communicate effectively in writing

Conditions of employment

Reliability Status security clearance - Applicants who have not lived in Canada for the past five (or ten, depending on security level) years may be required to submit a police certificate from each country in which they have lived for six months or more during this period, as well as other documentation required for the security screening process.

Failure to submit this documentation if requested will eliminate the application from further consideration.

The following conditions of employment are required for an appointment :

• Adherence to the CFIA Code of Conduct.
• Adherence to the CFIA Conflict of Interest and Post-Employment Policy.
• Compliance with the Values and Ethics Code for the Public Sector.
• Legal status to accept employment for the entire period of employment.

Any of the following conditions of employment may be required for an appointment :

• Willing and available to travel, as required.
• Willing and available to work shifts.
• Willing and available to work irregular hours (e.g., days, nights, weekends, statutory holidays).
• Willing and available to work overtime, as required.

Other information

The Canadian Food Inspection Agency is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Personal information is obtained for the purpose of determining an individual’s competence and suitability for employment.

If a staffing complaint questions this determination, please be advised that relevant personal information you will provide in the course of this staffing process may be disclosed to substantiate the staffing decision.

Please ensure that you read ALL points listed below, as this section contains important information about the application process.

Failure to read these notes and follow these instructions could result in your application missing required information which may result in your application being eliminated from this staffing process.

You are entitled to participate in the staffing process in the official language of your choice.

For this staffing process, the CFIA will communicate with you by email. You must provide a valid email address to which you wish to receive communication regarding this staffing process.

You must ensure that you check your email account including spam, promotion or other folders regularly as there may be a deadline for responses.

If you respond past the deadline you risk being removed from the staffing process.

Depending on the number of applicants, CFIA's needs and CFIA HR plans, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and / or assessment may be used for the purpose of managing applications / candidates.

Should a volume management strategy be used, communication regarding the application of the strategy will be provided to those candidates who are impacted.

During the application or assessment process both cheating and plagiarism are considered forms of misconduct and are not permitted.

Any person found cheating, including those who help others to cheat, may be subject to removal from the staffing process.

A current copy of your resume may be used as another source to confirm the education and experience you will be asked to describe in the screening questions.

It may also be reviewed by prospective hiring managers at the appointment stage.

For more information on how to apply to a CFIA staffing process, please visit :

You may be asked to provide proof of your education credentials later in the staffing process.

Your ability to communicate effectively in writing will be assessed via the application.

Various assessment tools may be used in this staffing process such as : standardized tests, reference checks, written tests, an interview, etc.

All written and verbal communication obtained throughout the staffing process, from the time of application to close of process, may be used to evaluate the candidate.