Field Service Representative - Controls

Join our globally growing team at ATS Test where we create complex automation solutions at the highest level that sustainably impact lives around the world.

ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. The ATS Test Division specializes in developing custom in-process and End-of-Line Test Systems to meet and exceed the customer’s needs.

We are part of the Industrial Automation group with a strong focus on EV products including battery cell, module and pack leak and functional testing but also serve other industries including the Life Sciences group, Aerospace Industry, traditional automotive, specialty products and the growing Fuel Cell market.

ATS Test provides PC based solutions for complex test systems that need high accuracy, high data collection and advanced analysis.

Our core competencies include electrical functional testing, electro-mechanical testing, and pneumatic and hydraulic leak and flow testing.

Role Summary

The Field Service Representative - Controls will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment.

Programming of control systems using PLC’s, PC’s, servo drives, robots, and other more specialized controllers is a requirement.

Skilled in troubleshooting of electrical controls and mechanical mechanisms. Need for good organization skills as well as self-discipline, working well with minimal supervision.

FSR’s will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.

Specific Responsibilities

• Develop and program software (PLC and / or PC based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Perform customer training and correspond with customers via email, phone, instant messaging / video calls.
• Perform onsite preventative maintenance reviews and provide recommendations and quotes.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Ensure alignment of customer objectives with on-site work plan.
• Support developing operating and troubleshooting knowledge of the operations team.
• Review / suggest additional tools or equipment necessary to better operate or maintain customer equipment.
• Make recommendations to repair / replace only items that require repair / replacement.
• Travel to both domestic and international customer locations for short and long-term support having on-call availability (up to 80% during service rotation per year).
• Lead on-site team and liaison with customer and ATS Project Manager.
• Coordinate third party vendors and assist in resolving technical issues as required.
• Complete detailed Service Report for the services provided on a daily / weekly basis. Ensure customer issues have been resolved through follow-up communication and project / case closure if required.
• Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
• Facilitate warranty / non-warranty claims with the customer.
• Perform Software Developer duties during integration into systems build.
• Act as an ambassador for ATS ensuring that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.

Qualifications

Education

A post-secondary diploma or degree specializing in programming / electrical engineering or equivalent. Database / Robot / Vision experience is an asset.

Experience

• A minimum of 4 years of experience in a hands-on automation / controls environment.
• A minimum of 3 years of experience programming Programmable Logic Controllers (PLC), and Human / Machine Interfaces (HMI) using Allen Bradley or Siemens software.
• Hands-on troubleshooting with low voltage electrical connections using multimeter or oscilloscopes
• Experience with configuration of instrumentation (power supplies, meters, sensors, safety switches, etc.) using vendor software and interfaces
• Experience with 3rd party PC-based test and automation equipment.
• Ability to work effectively in fast paced multitasking environment with multiple stakeholders.
• Takes initiative, innovative, and has a keen attention to detail.
• Experience working independently or as part of a team.
• Ability to communicate in a written and verbal manner effectively.
• Ability to read drawings, reference manuals and systems instruction guides with little to no assistance.
• Ability to quickly gain knowledge to readily troubleshoot systems.
• Experience and proficiency with Microsoft Office applications.

Why should you join ATS Industrial Automation?

• Be a part of an engaged, empowered and innovative global workforce
• We offer a robust total rewards package- Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program
• We provide awesome work perks such as treat days, gourmet coffee and beverages, employee referral bonuses and lots more
• We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability.

We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.