Field Service Representative

Description

General Information :

You will be reporting to the Field Service Manager, PGHV. As the GIS Technical Advisor, you will be responsible for executing service work at customer sites, in accordance with Hitachi Energy and legislative Health and Safety requirements, while ensuring to maintain project schedule and budget, with utmost professionalism and courtesy.

Responsibilities :

Building customer relationships and pursuing new business opportunities.

Making decisions on complex and technical issues.

Providing expertise with installation, commissioning, and start-up of new equipment.

Making recommendations to customers with regards to system and equipment performance.

Working in collaboration with other departments (sales, marketing, engineering) and bring Field Service expertise.

Handling post commissioning warranty activities

Performing field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment

Working with Customer on field-related problems

Reviewing, interpreting and commenting and recommending on technical specifications, strategy and resolution of technical problems

Performing field activities, including testing, inspections and site visits

Follows scheduling and administrative procedures

Participating in technical training and technical presentations

Preparing technical reports following site work.

Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Qualifications :

Bachelors or Engineering or Technologist certification

7 - 10 years of service experience in power generation, protection, transmission and distribution

Hitachi Energy GIS installation certification, commissioning and maintenance is a requirement.

Problem solving through research, peer networking and Centre of Excellence networking Experience in field services (in particular with regards to HV breakers, GIS commissioning and repair (gas filling, timing, motion, static & dynamic contact resistance, power factor, etc.)

Ability to formulate solutions to technical problems, prepare technical quotations and reports.

Able and willing to be called for customer emergency situations and scheduled service calls requiring unsupervised work at customer sites.

This may include some longer-term work assignments at customer sites.

Strong verbal and written communication skills

Good interpersonal skills with customers and co-workers are extremely important.

Safety minded and proven safe work record

Self-motivated and ability to work in a team environment as well as autonomously (as required)

Excellent communication skills written and oral

Strong computer skills

Strong interpersonal skills with customers and co-workers are critical.

Only selected applicants will be contacted.