Application Support Specialist

Is this role right for you?

In this role you will :

• The role will involve 1st line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.
• Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction.
• Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.
• Provide day-to-day support to all units Globally to resolve highly complex and multi-faceted business problems, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements.
• The incumbent must have advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes and the end-to-end workflows among the Front, Middle and Back Offices within at least one financial market area (e.

g. foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area.

• Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.
• The incumbent must be a creative, self-starting, results oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve complex business problems.
• The incumbent must have proven interpersonal, communication and negotiation skills in order to build consensus
• Provide afterhours support via an on-call pager on a rotational basis especially for application releases during a maintenance window or for other maintenance activities

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

• Strong SQL scripting skills
• Proficiency in Unix / Linux
• Solid understanding of financial markets and products, in particular Derivative Products
• Strong experience with log analysis, monitoring applications, and vendor application analysis tools
• A strong focus on client service and delivery with trading desk facing experience
• Working knowledge of MarkitWire. (Knowledge with WSS, ICELink would be an asset)
• Experience supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems / components to investigate trade breaks, connectivity, and data issues.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create beautiful customer experiences.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• Onsite cafeteria.
• Dress codes don't apply here, being comfortable does.
• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

LI-Hybrid

ScotiaTechnology