Application Support Specialist - Investran

Location : Toronto, ON

6 month contract - Hybrid.

Responsibilities :

• Play a key role as part of global support team covering Private Market Applications and core applications domain.
• The Application Development / Implementation Specialist will work on developing Investran, implementing new upgrades and provide integration with upstream and downstream systems, as well as working with vendors & / or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
• Troubleshoot and resolve complex Investran application and SQL issues.
• Have the ability to install and configure the vendor application (Investran and other applications) in a 3-tier architecture.
• Provide subject matter expertise to the user support teams.
• Document processes, procedures and policies as required for appropriate governance of platforms.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document business user procedures and support user training.
• Participate in co-ordination and implementation of new platform releases with business users.
• Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
• Development and enhancement of the platforms to increase automation and expand the utilization of features.
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
• Support the business in Business Continuity and Disaster Recovery initiatives.

Qualifications

• 6+ years in a team responsible for providing technical, implementation support and administration of business applications.
• Bachelor’s degree in Computer Science or a related technical field, or equivalent experience
• Experience building and supporting IT Private Equity applications such as Investran, Anaplan, Sentry and in-house financial applications.
• Knowledge of financial applications, systems or application architecture / platforms
• Experience of Application / Database infrastructure setup and management
• Experience supporting applications within desktop environments, windows servers and AWS.

Preferred

• Experienced technician in Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, SQL Server, SSRS and AWS.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
• Strong Investran and SQL knowledge, including experience with script writing and automation.
• SQL Server Reporting Services development experience will be an advantage.
• Experience in technical writing / documentation skills.
Il y a 16 heures