Cloud Infrastructure Support Specialist

Title : Cloud System Infrastructure Support Specialist (Montréal)

Location : Montreal

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to

lead, innovate and grow.

If you are passionate about working with this leading edge technology while providing premier

technical customer support, consider this superb opportunity at TELUS.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a Cloud System Administrator / Technical Support Specialist who will provide

excellent technical customer service support for Google Cloud Platform products and solutions

including Google Compute Engine and related services. Working in a blended call center

environment, you will provide real time technical assistance and developer support over the

phone and via online communications based on client requirements as part of a global 24x7

support organization. This role will also partner with engineers and product managers to

improve the product and make our customers successful.

Here's how

Provide technical support to customers using Google Cloud Platform products, solutions

and application program interfaces (APIs)

Identify and document product bugs and feature requests and work alongside internal

support teams as well as customers to implement effective solutions

Identify and reproduce production impacting issues and coordinate fixes for

customers

Work closely with internal support teams to improve Google Cloud Platform products at

a senior level

Provide assistance and mentorship to users through public forums, third party and

Google-owned

You’re the missing piece of the puzzle

Must have :

Strong understanding of Linux system & Windows server administration

Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)

Demonstrate comprehensive troubleshooting tactics

Resourcefulness and strong research skills

Must have proficient Oral and Written English language and good communication skills.

Understanding and identify issues from reading product logs such as audit, system

and error logs

Ability to quickly learn and explain new complex technologies and subjects.

Comfortable working in a CLI environment

Build, run and manage containers

Information security best practices

Punctuality

24 / 7 availability

Great to have :

College diploma in Computer Science or 2 years of equivalent experience

Relevant certification (ACE, Security Eng, Prof. Cloud Architect)

Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)

Experience troubleshooting Linux & Windows server performance (CPU, memory, I / O)

and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)

Familiarity with Monitoring & Security tools

Experience with automation scripting

Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)

Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)

Familiarity with SQL (any dialect)