Title : Cloud System Infrastructure Support Specialist (Montréal)
Location : Montreal
Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team
Google Cloud technology is the future, empowering millions of organizations and businesses to
lead, innovate and grow.
If you are passionate about working with this leading edge technology while providing premier
technical customer support, consider this superb opportunity at TELUS.
Here’s the impact you’ll make and what we’ll accomplish together
We are looking for a Cloud System Administrator / Technical Support Specialist who will provide
excellent technical customer service support for Google Cloud Platform products and solutions
including Google Compute Engine and related services. Working in a blended call center
environment, you will provide real time technical assistance and developer support over the
phone and via online communications based on client requirements as part of a global 24x7
support organization. This role will also partner with engineers and product managers to
improve the product and make our customers successful.
Here's how
Provide technical support to customers using Google Cloud Platform products, solutions
and application program interfaces (APIs)
Identify and document product bugs and feature requests and work alongside internal
support teams as well as customers to implement effective solutions
Identify and reproduce production impacting issues and coordinate fixes for
customers
Work closely with internal support teams to improve Google Cloud Platform products at
a senior level
Provide assistance and mentorship to users through public forums, third party and
Google-owned
You’re the missing piece of the puzzle
Must have :
Strong understanding of Linux system & Windows server administration
Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
Demonstrate comprehensive troubleshooting tactics
Resourcefulness and strong research skills
Must have proficient Oral and Written English language and good communication skills.
Understanding and identify issues from reading product logs such as audit, system
and error logs
Ability to quickly learn and explain new complex technologies and subjects.
Comfortable working in a CLI environment
Build, run and manage containers
Information security best practices
Punctuality
24 / 7 availability
Great to have :
College diploma in Computer Science or 2 years of equivalent experience
Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
Experience troubleshooting Linux & Windows server performance (CPU, memory, I / O)
and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
Familiarity with Monitoring & Security tools
Experience with automation scripting
Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
Familiarity with SQL (any dialect)
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