Senior Manager, Programs

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES :

• Participate in strategic and tactical planning sessions;
• Plan and lead management team meetings and guide Managers to ensure that unit objectives are achieved;
• Prepare, maintain and report on unit operational plans including : strategic, tactical, budgetary, utilization and profitability of unit operations, and plan and implement processes optimization plans;
• Assist with managing budget to include profit and loss responsibility, including approval and monitoring of purchasing, contracting, expenses, and may manage vendor relationships;
• Prepare / review and submit monthly billing reports for client invoicing;
• Project strategic management and client account management;
• Participation and support to the Corporate office on various projects;
• In conjunction with senior leadership provide strategic direction to all managers and team members, to further enhance existing programs and have responsibility for attaining established new business objectives, with particular attention on growth;
• Present to the executive Lead Team as required and requested during Plan-to-Performance (P2P) meetings;
• Assist with developing, present (for approval), implement and tracking performance for strategic and tactical annual plans related to all revenue and expenses associated with Specialty Services operations;
• Undertake the primary role in establishing / assigning appropriate account management implementation;
• Participate in the enhancement of the overall business : Forecasting, New Business development, Internal and External communication (Key account Management), efficiencies, staffing and client services;
• Assist with establishing goals for business unit growth, attract new business, and create innovative business expansion and / or new services;
• Develop performance standards for business unit Managers and measure success against performance standards;
• Assist with proposal writing, contracting, client presentations, and pricing;
• Stay abreast of industry trends and important pending legislation impacting our business;
• Identify and collaborate with internal and external resources and experts;
• Develop plans for structuring and staffing of unit and review and revise plans based on changes in demand;
• Provide on-going management, annual performance reviews, objective setting and training plans for all direct reports;
• Provide leadership to Program Manager Team and participate in supporting development of product teams, as required;

Overall responsibility for timeliness, accuracy, and completeness of all services; and

Identify areas for risk and foster proactive, continued quality improvement.

Responsible to report all Adverse Events to the assigned units / departments

The Senior Manager, Programs will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• University science / healthcare degree, or equivalent combination of experience and education;
• Minimum 5 years’ experience in pharmaceutical or biotech industry;
• Minimum 2 years’ experience in management;
• Minimum 1-2 years client management experience;
• Knowledge and experience in the development and implementation of post-marketing studies, Health Canada and / or risk management programs;
• General knowledge of reimbursement and patient assistance programs, operational policies and processes, and clinical research;

Bilingual (French / English) an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Advanced knowledge of pharmaceutical distribution industry

Strong business and financial acumen

Strategic thinker and influential on client needs

Strong analytical and mathematical skills, model resources and generating reporting trends

Ability to communicate effectively both orally and in writing and strong presentation skills

Effective interpersonal and leadership skills and demonstrates a followership model and develop team’s capabilities

Effective organizational skills; attention to detail, demonstrates critical thinking to provide out of box solutions

Ability to consistently meet deadlines and make concrete decisions

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Collaborator and drives for results

• Ability to resolve associate issues effectively and efficiently;
• Critical thinking skills;

Strong pharmaceutical & biotechnology business knowledge, including client management and healthcare professional communications; and

Proficient working Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time