Role and Responsibilities :
The Field Service Coordinator will multitask regarding employee selection, planning, organizing, and scheduling. This person will communicate with the operation and site managers to ensure clear priority and scope, a communicated understanding of the required work and resources, and a commitment to executing the specific work scope.
Key Responsibilities :
- Ensures that health and safety are the priorities by complying with and supporting all safe work practices, policies, and processes.
- Receives incoming job requests from clients and GFL personnel.
- Obtains necessary information to organize the job's servicing to meet or exceed expectations, both conveyed and unspoken.
- Maintains all forms of communication with GFL personnel to respond to service and equipment problems, emergencies forwarding or coordinating applicable resolutions.
- Determines types and quantities of material and equipment needed from appropriate resources.
- Select appropriate personnel to operate equipment professionally, considering electronic logs, days off schedule and time distribution.
- Coordinate with the operations manager to schedule employee vacation and vacation coverage.
- Coordinate crews and complete journey management of day-to-day work scopes through best practice methods.
- Communicate regularly with the GFL Operations Manager to ensure job priorities are clear, job quality is acceptable, and surface any conflicts concerning personnel / equipment resources available.
- Effectively organizes on short notice, frequent changes in service jobs pending or in progress.
- Delegate tasks and clearly and effectively communicate expectations, outcomes, and deadlines.
- Always maintain a positive attitude toward the company and its customers
- Work closely with the Operations Manager and the shop staff to ensure units are scheduled for repair.
- Fill out and submit purchase requisition forms as required from time to time
- Ensure all staff on site have the appropriate training / tickets for their respective job assignment.
- Report any policy, procedure, and safety or transportation compliance violations to the Operations Manager.
- Monitor inventory of equipment & supplies.
- Ensure all equipment and tooling are cleaned and stored in the appropriate Unit, Case, or Container when returned to the shop after each assignment.
- Support, train and mentor field staff on the proper standard repair and maintenance of tools and equipment.
- Ensure operator job reports are completed on time, collated and submitted to the appropriate operations manager.
- Support field staff on site when capacity permits.
- Occasional supplementary tasks may be expected as the situation demands.
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