What You Will Do
Provide support and build solid relationships with our customers and sales team
Perform accurate on-time order entry
Process customer returns and troubleshoot resolutions
Handle customer inquiries via phone and email
Gatekeeper and managing of order queues
Collaborate on cross functional tasks.
Develop sound product knowledge to be able to assist with customer inquiries
Work with Service branches to fulfill critical orders
What You Will Bring
Preferred 1-2 years of experience in a Customer Service role
Data Entry / Administrative experience an asset
Post Secondary Education or equivalent experience an asset
Good working knowledge and proficient in Microsoft Office
Experience with Microsoft AX Dynamics and Oracle an asset
A strong and effective communicator both verbal and written
A results-oriented individual who delivers on business objectives
Detail oriented and have a sense of urgency
Eager to give and receive feedback
What you Will Get :
Competitive base salary and bonus structure
Health Benefits Coverage, including Vision Care, and Dental Care,
$500 yearly renewing Wellness Program, paid time off, and award-winning culture,
Registered Retirement Savings Plan with Employer Matching Contributions,
And much, much more!
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