Job Description
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.
You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell;
connecting them to our brand.
WHAT YOU’LL DO
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French / English) is required for all positions in Québec; other languages an asset
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone.
We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.
We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.
Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.
ca if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Seasonal Customer Experience Representative
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. Share ideas with Leadership Team on how to improve the employee and customer experience. Demonstrated commitment to creating an exceptional emplo...
Customer Experience Representative
Preferred 1-2 years of experience in a Customer Service role. Provide support and build solid relationships with our customers and sales team. Process customer returns and troubleshoot resolutions. Handle customer inquiries via phone and email. ...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Customer Experience Representative
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. You’ll help to cultivate an env...
Customer Experience Representative
Role Overview: As a Customer Service Representative, you will be the friendly voice of our company, assisting customers with inquiries, resolving issues, and providing exceptional support. Feedback Collection: Gather customer feedback and insights to help improve our services and enhance...
Seasonal Guest Experience Representative - Square One
We are currently looking for highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period. As a Guest Experience Representative, you are an ambassador for Square One Shopping Centre and must ensure professionalism, pride, and passion eac...
Seasonal Guest Experience Representative, STC
We are currently looking for highly motivated Guest Experience Representatives to join our team at Scarborough Town Centre during our seasonal period. As a Guest Experience Representative, you are an ambassador for Scarborough Town Centre and must ensure professionalism, pride, and passion each and ...
Barista
We are seeking a passionate and customer-focused Part-Time Coffee Barista to join our team at Hamsart Market and Café as a Barista. Prior experience as a barista or in a similar customer service role is preferred. ...
Sales Representative (Urgently Hiring)
Connect6 Group is looking to add to our expanding team! We are currently looking for an Event Sales Representative who will be working alongside our newest client TELUS, a leading wireless services provider, and will be responsible for conducting direct to consumer marketing through sales. Our team ...