Bilingual Customer Service Representative
PERMANENT
5 DAYS ON SITE
SALARY : 48,000 / YR
Location : QC, H4R 2A4
Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US.
We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from 8AM-4 : 30PM.
The ideal candidate has a strong desire to deliver incomparable customer support to their customers.
Required Skills and Experience :
- Bilingual in English and French
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
- Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
- Solid knowledge of MS Office and overall tech savvy
- Ability to work in a fast paced environment, meet deadlines with a positive approach, and be adaptable
- Ability to work independently and be a team player
Nice to Have Skills and Experience :
- Experience in the bathroom, plumbing, and / or electrical industries
- Experience with an ERP system (they use sage 300)
- Experience with a ticketing system (they use Zendesk)
- Spanish speaker
PERMANENT
5 JOURS SUR PLACE
SALAIRE : 48 000 / AN
Lieu de travail : QC, H4R 2A4
Le client d'Insight Global est un fournisseur canadien de produits de salle de bain de luxe. L'entreprise est basée à Montréal et possède plusieurs autres centres à travers le Canada et les États-Unis.
Nous sommes à la recherche d'un représentant du service à la clientèle talentueux pour se joindre à leur équipe en pleine croissance, 5 jours par semaine sur place, du lundi au vendredi, au siège social de Montréal, de 8 h à 16 h 30.
Le candidat idéal a un fort désir d'offrir un service à la clientèle incomparable à ses clients.
Compétences et expérience requises :
- Bilingue en anglais et en français
- Excellente étiquette téléphonique et excellentes aptitudes verbales, écrites et interpersonnelles.
- Capacité à effectuer plusieurs tâches à la fois, à organiser le travail et à établir des priorités.
- Capacité à communiquer avec les clients par téléphone et par courriel, et à fournir un excellent service à la clientèle, même si cela implique de faire un effort supplémentaire.
- Solide connaissance de MS Office et de la technologie en général.
- Capacité à travailler dans un environnement en constante évolution, à respecter les délais avec une approche positive et à s'adapter.
- Capacité à travailler de manière indépendante et à faire preuve d'esprit d'équipe.
Compétences et expérience souhaitables :
- Expérience dans les secteurs de la salle de bain, de la plomberie et / ou de l'électricité.
- Expérience avec un système ERP (ils utilisent Sage 300)
- Expérience avec un système de ticketing (ils utilisent Zendesk)
- Parler espagnol
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