Customer Service Representative

ABZAC GROUPS
Canada
Temps plein

As of the decade 1980, for better affirming a policy of growth, a double diversification is undertaken :

by product, by developing the barrel kraft initially (or was fiber)

by geographical sector, in order to exceed the limits of South-west

This diversification of the activity is organized thanks to a strategy based on the proximity. Abzac gives itself means of being geographically close to its customers and the markets thanks to his factory network of production.

The Role

You will be responsible for :

  • Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
  • Scheduling and coordinating meetings.
  • Making travel arrangements and preparing expense reports.
  • Providing other organisational support such as ordering supplies and equipment.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Industrial industry.
  • You are organised and have good interpersonal skills.
  • You have good computer skills ( MS Word, Excel, Powerpoint).
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a self-starter and demonstrate a high level of resilience

What's on Offer?

  • Flexible working options
  • Opportunities for career growth & development
  • Attractive compensation package
  • Il y a 15 heures
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