Recherche d'emploi > Ottawa, ON > Front office manager

Assistant Front Office Manager

Brookstreet Hotel
Kanata, ON, CA
Temps plein

Position Overview :

Reporting to the Front Office Manager, the Assistant Front Office Manager plays a vital role in delivering exceptional guest service and maintaining high standards across all Guest Services positions.

This role also provides operational support and direction as needed.

Qualifications :

  • Experience : Minimum of 3 years in supervisory or management roles within Front Office operations, preferably in a hotel setting.
  • Availability : Flexible to work shifts, including weekends, evenings, overnights, and holidays
  • Education : A university degree or college diploma in Hotel Management is a valuable asset.
  • Technical Skills : Proficient in Property Management Systems, with a strong emphasis on Opera Cloud considered a plus. Competency in Microsoft Word and Excel is required.
  • Financial Skills : Demonstrated experience in cash and float handling.
  • Leadership : Exceptional leadership and coaching abilities, with a proven record of developing and motivating Front Office professionals focused on career growth.
  • Guest Service : Strong orientation towards guest service and a background in training.
  • Communication : Excellent written and verbal communication skills are essential.
  • Organizational Skills : Highly organized, results-oriented, and able to manage multiple tasks while maintaining composure under pressure.
  • Certification : Must possess Smart Serve certification (Manager on Duty requirement).
  • Language Skills : Bilingualism in French and English is an asset.

Key Responsibilities :

  • Coordination : Supervise Guest Services Partners, Valet Partners and Star Service Partners to ensure seamless operations and optimal guest satisfaction.
  • Professionalism : Maintain a high level of professionalism in all aspects of job performance.
  • Feedback Management : Actively seek guest feedback and resolve issues in accordance with Brookstreet Hotel's Standard Operating Procedures (SOPs) and philosophy of partner empowerment.
  • Guest Interaction : Respond to guest feedback and comments through online tools and real-time interactions.
  • Coaching and Mentorship : Mentor partners and foster an environment that encourages job fulfillment and career development within Brookstreet Hotel.
  • Performance Meetings : Conduct Partner Performance Connection Meetings and Connection Meetings to facilitate growth and development.
  • SOP Updates : Responsible for updating department SOPs and training manuals.
  • Operational Leadership : Lead daily operations, strategizing the arrival and departure processes for hotel guests.
  • Department Meetings : Collaborate with the Leadership Team to facilitate departmental meetings.
  • Revenue Management : Maximize room revenue by coordinating with Reservations to maintain rate and inventory integrity.
  • Group Business Oversight : Review and ensure that details of conference resumes are met, acting as a liaison with conference conveners.
  • Special Requirements : Review arrival reports and VIP lists to ensure all special requests are met or exceeded.
  • Crisis Management : Understand and implement all emergency procedures, ensuring guest safety is prioritized by all staff.
  • Manager on Duty : Perform Manager on Duty responsibilities as required.
  • Il y a 10 jours
Emplois reliés
Brookstreet Hotel
Ottawa, Ontario

Reporting to the Front Office Manager, the Assistant Front Office Manager plays a vital role in delivering exceptional guest service and maintaining high standards across all Guest Services positions. Experience: Minimum of 3 years in supervisory or management roles within Front Office operations, p...

On Behalf of the Employer- TWPG is recruiting for
Ontario, Canada

If you are an enthusiastic individual looking to contribute positively to our office environment while developing your professional skills, we encourage you to apply for this exciting opportunity as an Office Assistant. A local Company in Point Edward are seeking for a dedicated and organized Office...

Domus Building Cleaning Company Ltd.
Ottawa, Ontario

Maintainingoffice supplies and arranging for servicing of officeequipment. Fulltime Monday to Friday inOffice. The successful candidate will beresponsible for maintaining the daytoday operations of theoffice. Havegood knowledge of Microsoft Office (Excel WordOutlook). ...

Offre sponsorisée
People Store
Ottawa, Ontario

We are currently hiring for a Receptionist Administrator for our client in Ottawa, Ontario. ...

Offre sponsorisée
RESTORE MEDICAL CLINICS INC
Ottawa, Ontario

We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical and health services in our clinic. Maintain office services by organizing office operations and procedures; preparing payroll if required; reviewing and approving supply requisitions...

Offre sponsorisée
ApexFocusGroup
Canada
Télétravail

No Administrative Assistant admin experience needed. Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Panelists. Administrative assistant admin experience is not necessary. If you are an administrative assistant or someone just looking for a flexible part time remote work...

HAYS
Chessington, Ontario, CANADA

Office Administrator, up to £25,000 per annum, Chessington, Office Based. Previous experience working in an office administrator role. This role is an office-based role located in Chessington (Monday to Friday; 9am to 6pm). ...

YM Inc.
Ottawa, Ontario

What you need to be a successful Assistant Store Manager with Thriftys Family of Brands:. You support the Store Manager in team development and hold the team accountable to their potential. Partner with the Store Manager in building a team of denim obsessed brand ambassadors. ...

Steve Madden
Ontario, CA

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand val...

VF Corporation
Ontario, CAN

En tant que directeur adjoint du magasin, vous dirigerez, développerez et motiverez une équipe de défenseurs de la marque, garantissant une expérience client cohérente, la meilleure de sa catégorie, qui s’aligne sur l’objectif et les valeurs de notre marque.Vous vous associerez au directeur du magas...