Bilingual Customer Support Coordinator (Montreal)

What We Do :

Yes, our technology is certainly best-in-class, BUT it is our people that truly make the difference. Join us and let's redefine retail, together!

Why Join Us :

Aside from our revolutionary brand, you can :

• Become an integral part of an innovative company that is revolutionizing the way people buy cars.
• Benefit from the motivating working conditions because not only do we believe in work-life balance, but also in the future of remote work.
• Experience rapid career growth for high performers.
• Enjoy competitive salaries and an employer-paid benefits package, that includes extended coverage of health, dental, vision as well as life insurance.
• Get your hands-on exclusive employee new vehicle pricing and incentives.

Have we mentioned?

• Our focus on your wellness and health, with our generous time-off policies, mental health support and weekly virtual yoga sessions
• Our energetic and fun work environment with weekly team socials

Who We Are Looking For :

A large part of our client portfolio includes car-buyers, car dealerships, and insurance companies. You will represent our brands via phone, email, forums and social media helping solve their problems with such efficiency that we leave them saying WOW and earn their loyalty for life.

You will oversee client support in a variety of products including our retail car-buying services, dealership sales solutions, and leveraging our dealer network to find vehicle replacement pricing for insurance total loss claims.

You will have significant autonomy to do whatever it takes to make our customers happy and need to be able to think creatively on your feet.

Your patience and empathy will ensure our customers know that we really do care about them.

Your insights on our customers and the feedback that you gather will drive our future product development and inspire our marketing message.

As a result, you will have a significant opportunity to work alongside other areas of our team to help build our business, such as recommending new features or helping design new customer acquisition initiatives.

This is only a cross-section of the exposure you will get though we’ll give you as much opportunity and responsibility as you can handle.

This is a remote / work from home position for candidates based in and around the Montreal area in Quebec.

Your skills & experience :

• Previous customer support or service experience is an asset
• Positive attitude to make our customers smile and build our brand into the #1 source for new car buyers
• Strong communication skills, both written and oral in French and English
• Self-starter that is comfortable working with minimal oversight
• Be a multi-tasker that can juggle several projects at once without sacrificing quality
• Ability to stay organized and be detail-oriented
• Comfortable working with numbers
• Passionate about providing the ideal customer experience
• Ability to work among changing priorities and timelines, you are not a 9-5er
Il y a plus de 30 jours