Job Summary :
This role is responsible for the management of specific cases as assigned for the coordination and support through the patient’s journey.
The Bilingual Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (HCP).
Additionally, the Bilingual Nurse Case Manager is responsible for driving positive customer and patient experience in a fast-paced work environment.
This role's patient case load will reside in the Atlantic territory. Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday) is required for this position.
Section A Specific Responsibilities :
- Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and / or provincial insurance) in a concise, organized, and professional manner
- Facilitate any required communication with physicians, Patient Support Programs or other HCP involved in the patients’ circle of care
- Work collaboratively with other team members in various roles to coordinate the patient journey
- Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey
- Provide educational guidance to patients and physicians on product’s administration.
- Act as a central resource liaison for program stakeholders, which include patients, HCPs, clinics and pharmacies
- Ensure patient records are accurate and maintained to meet program reporting requirements.
- Identify and report adverse events
- Provide answers to general inquiry calls submitted via telephone(inbound / outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.
- Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner
- Build relationships with key customers within area of responsibility to ensure that business requirements / portfolio management is clearly established
- Conduct field visits to support HCPs with paperwork based on program requirements
- Able to work a variety of shifts including days, evenings, weekends and holidays as required
- Other duties as assigned
Section B Key Requirements : (Knowledge / Skills / Abilities / Experiences)
- Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN / RPN). Must be a member in good standing of respective regulatory college
- Bilingual in English and French (written and verbal)
- Reimbursement knowledge and understanding is an asset
- 1-3 years experience in a previous role with relevant experience
- Exceptional customer service and interpersonal skills
- Ability to manage multiple tasks and priorities at once
- Strong analytical and organizational skills
- Ability to resolve issues effectively and efficiently
- Critical thinking and problem-solving abilities
- Excellent time management skills & sense of urgency
- Detail and result oriented
- Ability to adapt to change and ambiguity
- Hold and maintain a valid, unrestricted driver's license and possess a car
- Adhere to Performance Standards and Procedures required by the program
- Must have a private, dedicated home office space that accommodates equipment
- Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday)
- Preferably based out of Atlantic region, but not mandatory
Section C What you gain in the role (Knowledge / Skills / Abilities / Experiences)
- Training in the use of program specific databases
- Knowledge of specialty medications and patient support ecosystem
- Teamwork
- Critical thinking
- Building networking skills
- Customer service
- Effective prioritization
- Patient advocacy
- Reimbursement landscape
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$47,400 - $79,000
Bilingual Nurse Case Manager - Future Opportunity/ Infirmière/Infirmier gestionnaire de cas bilingue - Opportunités Future
With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring. The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. A Bachelor’s degree or Registered Nurse (RN), Registered Pra...
Bilingual Patient Support Program Nurse Case Manager
The Nurse Case Manager (NCM) will play an essential role in supporting patients with reimbursement support to physicians and medical case management services to patients. Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics. ...
Infirmière/infirmier gestionnaire de cas principale / Bilingual Senior Nurse Case Manager
With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring. The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. Clear communication to the manager, team and the client rega...
Nurse Manager - Case Management
Nurse Manager - Case Management. Our client is seeking an energetic and motivated Nurse Manager to lead the Case Management team. In this role, you will oversee the daily operations of 10 Case Managers and 8 Social Workers, ensuring efficient and effective discharge planning and patient care service...
Field Case Manager Bilingual Ottawa (RN/RPN/LPN)
Patient Support (Based on program design some Field Case Managers may have limited or no patient interactions). The Field Case Manager will also be assigned other duties and tasks as required from time to time. Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the...
Nurse Case Manager
With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring. The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. Clear communication to the manager, team and the client rega...
Bilingual Agent Case Manager
Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. Responsible for communicating in a collaborative team with decision makers and managers. ...
Hospice Registered Nurse Case Manager
Service Line: HospiceJob Title/Position: Registered Nurse Case ManagerReports To: Clinical Manager/DPCS. The registered nurse plans, organizes and directs hospice care and is experienced in nursing, with emphasis on community health education/experience. The professional nurse builds from the resour...
Bilingual Immigration Case Manager
Pacston Canada is on the hunt for Case Managers to work onsite at the Toronto office to manage global immigration cases. Reply to client messages in the case management system 4. ...
Medical (Nurse) Case Manager
With in-house Case Management training and utilizing proprietary networks and tools, the Case Manager is able to uncover the clinical facts, facilitate access to appropriate health care regardless of location, and work with local health care providers to coordinate a patient’s safe transition back h...