Bilingual Nurse Case Manager

Job Summary :

This role is responsible for the management of specific cases as assigned for the coordination and support through the patient’s journey.

The Bilingual Nurse Case Manager (NCM) is responsible for the overall management of patient cases and acts as a primary point of contact to assigned health care providers (HCP).

Additionally, the Bilingual Nurse Case Manager is responsible for driving positive customer and patient experience in a fast-paced work environment.

This role's patient case load will reside in the Atlantic territory. Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday) is required for this position.

Section A Specific Responsibilities :

• Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and / or provincial insurance) in a concise, organized, and professional manner
• Facilitate any required communication with physicians, Patient Support Programs or other HCP involved in the patients’ circle of care
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey
• Provide educational guidance to patients and physicians on product’s administration.
• Act as a central resource liaison for program stakeholders, which include patients, HCPs, clinics and pharmacies
• Ensure patient records are accurate and maintained to meet program reporting requirements.
• Identify and report adverse events
• Provide answers to general inquiry calls submitted via telephone(inbound / outbound) or web -based platforms on program services, disease state or product related questions, based on program guidelines.
• Understand the wide reimbursement landscape and ensure correct documents are submitted to insurers for a positive outcome in a timely manner
• Build relationships with key customers within area of responsibility to ensure that business requirements / portfolio management is clearly established
• Conduct field visits to support HCPs with paperwork based on program requirements
• Able to work a variety of shifts including days, evenings, weekends and holidays as required
• Other duties as assigned

Section B Key Requirements : (Knowledge / Skills / Abilities / Experiences)

• Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN / RPN). Must be a member in good standing of respective regulatory college
• Bilingual in English and French (written and verbal)
• Reimbursement knowledge and understanding is an asset
• 1-3 years experience in a previous role with relevant experience
• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Strong analytical and organizational skills
• Ability to resolve issues effectively and efficiently
• Critical thinking and problem-solving abilities
• Excellent time management skills & sense of urgency
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Hold and maintain a valid, unrestricted driver's license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment
• Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm EST Monday to Friday)
• Preferably based out of Atlantic region, but not mandatory

Section C What you gain in the role (Knowledge / Skills / Abilities / Experiences)

• Training in the use of program specific databases
• Knowledge of specialty medications and patient support ecosystem
• Teamwork
• Critical thinking
• Building networking skills
• Customer service
• Effective prioritization
• Patient advocacy
• Reimbursement landscape

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$47,400 - $79,000