Director, Data Strategy & Analytics

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification.

Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made.

We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick.

We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.

Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ( Brookfield ), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Summary :

The Director, Data Strategy and Analytics is responsible for the oversight and development of KPIs, business intelligence and business analytics supporting Sales, Customer and Field operations across Enercare.

Partnering with the various lines of business, the Director of Reporting and Analytics will provide leadership and guidance to understand the business problems, gather requirements and leverage the data to develop the appropriate dashboards, KPIs and analytics to drive value.

The role will also be responsible for partnering with the IT organization to evolve a long-term business data intelligence practice that supports the consolidation of data into a scalable enterprise Data Lakehouse and enable increased self serve reporting and analytics functionality.

Data Governance and AI / ML are integral to driving insights for the business.

This role is critical in continuously evolving the enterprise data strategy across the organization and developing new strategies to leverage data to support business decisions and define value adding opportunities for the business.

Responsibilities :

• Lead a diverse team of data analytics resources and analytics developers to deliver quality analysis, interpretation of findings and clear articulation of results and insights to internal business stakeholder partners.
• Drive the design, development, and deployment of new BI analytics, reports, frameworks, and tools, including visual insights, detail reports, dashboards, and AI / ML insights.
• Support new technology implementation with ongoing data management and system administration needs including Data Governance and AI / ML.
• Partner with Client Account and Business Leads to understand the data and analytics requirements.
• Develop the data visualization and user experience guidelines to ensure the Business Analytics reports and dashboards are presented in a meaningful and accessible manner that allows the user to easily understand and interpret the data.
• Develop the Business Analytics performance measurement standard to track the ongoing adoption and use of the reports and dashboards.
• Partner with IT support to ensure the continuous enhancement and development of Business analytics tools and platforms.
• Track, document, and prioritize requests for Analytic Support from various Business Units
• Leads team in developing tools, dashboards, and processes to manage programs (Corporate KPI Reporting, Data Governance, etc.)

Qualifications :

• 10+ years’ experience building and delivering data analytics for a significant, high-profile organization of a similar size to Enercare.
• Proven ability to lead, motivate and nurture teams that deliver data analytics that consistently exceed expectations.
• 5+ years management experience required with demonstrated success building, developing, and leading high performing teams and building successful relationships with senior stakeholders.
• 5+ years of experience with cloud data platforms (Azure preferred, AWS, GCP, or Snowflake) and / or relational databases (Oracle, SQL Server, Teradata).
• 10+ years of experience in Analytics & Reporting, preferably in the B2C space
• Possess sound business acumen with the ability to identify core business objectives, synthesize and interpret disparate quantitative information, develop meaningful insights, and clearly communicate to key stakeholders.
• Proven experience taking initiative and driving teams to deliver effective results.
• Experience with Python, R, ML algorithms and / or another statistical language.
• Experience managing Data Governance with Purview, Collibra or similar capability a plus.
• Bachelor’s degree in quantitative marketing, data mining, statistics, mathematics, economics, or related quantitative field, required.

Master’s degree in Analytics or Engineering preferred.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.