user support technician
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
- or equivalent experience
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Accurate
- Team player
- Ability to multitask
- Time management
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
- Work Term : Temporary
- Work Language : English
- Hours : 35 to 40 hours per week
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems ...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
Intermediate Field Support Technician with Desktop, Network and Mobility experience to support both in-person and remote end-users at an onsite camp, working a 14 days on / 14 days off rotation
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user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
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