Infrastructure Support Analyst 3 - Security & Risk

Position Overview

Maintain managed security services and support cybersecurity practices within the Digital Shared Services environment in a complex 24x7x365 system critical environment.

Work assignments within the job may focus on monitoring and responding to security alerts as well as customer reported cybersecurity issues / concerns, supporting Digital Shared Services cybersecurity incident response and vulnerability management practices, ensuring managed security services are deployed and operating, and maintaining the security awareness program.

Experience

3 years of experience in enterprise information technology providing infrastructure support with a focus on one or more of the following areas : Server virtualization including storage system hardware, applications, and operating systems configuration and backup.

Network management including supporting network hardware, applications, and operating systems configuration and backup. Security administration, information and event management and log management including monitoring and storage optimization.

Experience managing service requests and incidents using an ITSM tool.

Education (Degree / Diploma / Certificate)

• Diploma in information technology from an accredited postsecondary institution.
• Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP and ITIL) are assets.

Certification / Licensure / Registration

Must have a valid Manitoba driver’s license and use of your personal motor vehicle for occasional travel to urban centers within Manitoba.

Qualifications and Skills

• Demonstrate the LEADS in a Caring Environment leadership capabilities at the front-line developmental level including : Lead self, Engage others, Achieve results, Develop coalitions, and Systems transformation.
• Familiarity with ITIL practices including incident management, change management and problem management.
• Knowledge of information security frameworks such as ISO 2700x, CIS Controls, NIST CSF, and COBIT.
• Familiarity with incident response and crisis management procedures is considered an asset.
• Excellent written and verbal communication and interpersonal skills to interact with a wide range of individuals in a wide range of situations.
• Good report-writing skills, detail-oriented, with a commitment to security best practice.

Physical Requirements

• Typical of working at a computer in an environmentally controlled office environment.
• Lifting and moving large computer equipment up to 50 lbs.
• An on call’ rotation of evenings / weekends is required, some overtime as required.
• Regularly manages competing demands and interruptions; incumbent is able to schedule dedicated and focused time for planning and concentration.
• Must be available in-person at assigned site(s) as required.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.