North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals.
Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound.
With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, North America offers customized transportation services tailored to each customer’s unique needs.
Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.
Job Type
- Permanent, Full-time
- Monday- Friday
Location
- 11 Boulevard de la Cité-des-Jeunes, Vaudreuil-Dorion, QC
- Global
Job Summary
As a Customer Service Representative for Global, you will play a crucial role in ensuring exceptional service delivery to our clients.
You will be responsible for handling inbound calls from customers, addressing their inquiries, and providing assistance.
Fluency in both English and French is required for effective communication with our diverse clientele.
Key Responsibilities
- Respond to customer inquiries regarding pick ups, deliveries, POD’s and general shipment
- Proactively communicate potential service delays to our customers and all stakeholders
- Work with brokers and logistics companies to fill capacity when necessary
- Preparation and regular updating of customer specific reports via email or websites
- Work in conjunction with team managers and planners to provide a high level of satisfaction for our customers while simultaneously pursuing efficiencies for
- Inform customers of other services provided by and upsell when appropriate
- Anticipate customer needs and facilitate resolution to issues
Required Skills
- Excellent communication and interpersonal skills
- Ability to work in a team environment as well as independently
- Extremely detail oriented, highly organized and an ability to handle multiple tasks
- Knowledge of transportation business is an asset
- Customer service : 1 year
Requirements
- 1 year of customer service experience
- Written English and oral French
- Secondary School
Benefits
- Dental care
- Life insurance
- Paid time off
- On-site parking
- Wellness program
- RRSP Plan
Senior Customer Service Representative - Saint-Jean-sur-Richelieu (30h)
As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted Contributing to the Branch’s targets by identifying and fulfilling s...
Customer Service Representative
Customer Service Representative . Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes. Provide outstanding customer service to our ...
Scotia iTRADE Customer Service Representative - (English/French) - TOR/MTL/OTT 1
As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused cultur...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
The Customer Service Representative (CSR) position is pivotal in facilitating the initiation of Teladoc Health Canada cases related to one or more medical services offered, alongside supporting Telemedicine consultations, and assisting Teladoc Health members & patients. Leveraging their expertise in...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Representative
Vaudreuil-Dorion, Québec! As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up. Customer Service Representative. Do you have a strong back...
Customer Service Representative - Lebeau
Customer Service Representative. You are the person who likes to set the tone for the customer’s experience. Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day. Completing the administration required to make the Service Centre...
Senior Customer Service Representative - Mont St. Hilaire
As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted Contributing to the Branch’s targets by identifying and fulfilling s...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Representative / Representant(e) Service a la clientele
Assurer un service courtois et rapide à tout moment;. Collaborer à l’amélioration constante de la qualité et de l’excellence du service à la clientèle;. Assurer le service essentiel lors de congés et fin de trimestre au besoin;. Connaissance en service à la clientèle;. ...