Job Description
Start Date : January 6, 2025
Bilingual Customer Service Representative (Insurance)
Our client in the insurance industry is hiring entry-level Bilingual Customer Service Representatives. This role is ideal for individuals fluent in both English and French who are eager to start a career in insurance.
Comprehensive training will be provided, including full support in obtaining the necessary insurance licenses.
What is in it for you :
- Competitive annual salary of $50K to $52K, with potential for increases.
- Annual bonus structure of 5%-10%, based on personal and company performance.
- 4 weeks of vacation and unlimited sick days.
- Full benefits starting from day 1, including health insurance, a wellness expense account, and more.
- DCPP pension plan with 5% company contribution, retirement savings, and an employee share ownership plan.
- Permanent, full-time role (37.5 hours / week).
- Hybrid work : 3 in-office days (Tuesday to Thursday) and 1 Saturday per month.
- Work schedule from Monday to Friday, 8 : 00 am. to 9 : 00 pm, and 1 Saturday per month from 8 : 00 am to 5 : 00 pm.
- Company covers all exam fees and study materials for the OTL license (4 weeks on-site class)
- Excellent opportunities for career development and advancement within the insurance industry.
Responsibilities :
- Understand customer insurance needs and provide tailored insurance solutions.
- Quote and sell Home and Auto insurance policies.
- Assist new customers with their Home and Auto insurance needs.
- Service existing customers by updating their policies to meet changing needs and offering new products as required.
- Drive strong customer retention by delivering a world-class customer experience.
- Underwrite new business, policy endorsements, and renewals by gathering all necessary information for pricing and risk analysis.
- Stay up to date on underwriting standards and regulatory guidelines.
What you will need to succeed :
- College diploma or university degree is an asset.
- OTL or RIBO license is an asset.
- Willingness to obtain an OTL (Other Than Life) insurance license training and exam are provided.
- Sales and customer service experience.
- Strong communication, problem-solving, and self-management skills.
- Bilingual fluency in English and French (spoken and written) to support clients in both languages.
- Ability to learn new software and match products to customer needs.
Training Program :
- The training class is conducted together as a group, ensuring full support and guidance.
- Training class begins in October (exact start date to be confirmed).
- Training includes a 4-week program, with 2 weeks dedicated to on-site OTL licensing training (Monday to Friday, 9 am to 5 pm).
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
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