Customer service representative

Are you a proactive, detail-oriented individual with a passion for customer service and sales? We are looking for a customer service Coordinator who can autonomously manage tasks while contributing to the achievement of organizational goals.

You will have the opportunity to work in a dynamic environment, within a collaborative team where teamwork and innovation are at the core of our values.

Position : Customer service coordinator

Industry : manufacturer

Location : Saint-Jean

Schedule : Monday to Friday, 40 hours per week, flexible

7h-16h)

8h-17h)

Salary : 55 000$ - 65 000$

Type : On site (no remote)

Advantages

• Flexible work schedule of 40 hours per week, with weekends starting at noon on Fridays;
• Permanent and stable employment in a secure and enriching environment;
• Competitive salary, because we know your expertise deserves recognition;
• Comprehensive group insurance plan and a retirement plan for your peace of mind;
• Training and development programs, because we believe in your potential and want to help you grow;
• A collaborative culture, where every voice matters and every idea is valued;
• Diverse social activities, because after hard work, comes relaxation;
• 13 paid holidays, including 6 during the holiday season, so you can fully enjoy precious time with your loved ones;
• Employee Assistance Program (EAP) and telemedicine access, ensuring you and your family are supported in all aspects of life.

Responsibilities

• Manage the opening, tracking, and coordination of sales-related files;
• Ensure accurate data entry in various internal systems (Order Book, Quote log, Stock List, Genius);
• Provide general information to representatives, including estimates and price change analyses;
• Contribute to improving best practices in sales tracking;
• Perform other related tasks to support the sales department and achieve organizational goals.

Qualifications

• In-depth understanding of sales and customer service departments;
• Experience working with sales representatives on the road;
• Strong discipline and attention to detail in handling documentation;
• Excellent communication skills and active listening abilities;
• Ability to make quick decisions and adapt to changes;
• Strong stress management skills and ability to thrive in a dynamic environment;
• Knowledge of the manufacturing industry (an asset);
• Proficiency in Microsoft Office Suite and knowledge of sales software (an asset);
• Bilingualism (English and French) required, both written and spoken;
• Fast execution and strong focus on customer service.

Summary

Vous êtes une personne fiable, organisée et prête à relever un nouveau défi? Nous avons hâte de vous rencontrer!

[email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.