Position : Customer Service Professional - Bilingual III
Location : Montreal, QC (Hybrid)
Pay Rate : $25 / hour
Est. Start Date : January 20, 2025
Contract Duration : 6 months with possibility of extension or conversion
Schedule Hours : Candidates must have availability from 9 am to 9 pm AST. There will be rotating 8-hour shifts during this time block.
Shift times are as follows : 8am-4pm, 9am-5pm, 9 : 30am-5 : 30pm, 10am-6pm, Monday to Friday
Typical Day in Role :
- Handle telephone inquiries from our customers and financial advisors regarding contracts, products and procedures.
- Provide an exceptional customer experience, with accuracy and professionalism.
- Provide comprehensive information to callers, resolving most questions on the first call by researching information on resource systems.
- Meet productivity and quality targets set by the department as well as call audits related to customer experience.
- Assist clients with online access, troubleshooting where required
- Offering follow ups to callers (in the event an answer to a question is presently unknown the individual will have the opportunity to call back and provide as needed)
- Sending out statements and possible tax slips
- Providing accurate product information
- Day to day outline : Log In, Take Calls - 15 min follow up time.
Candidate Requirements / Must Have Skills :
1) 2-3 years previous experience in a customer service / hospitality / retail / customer engagement role
2) Candidate must be fluent in French and English, written and verbal.
3) Tech Savvy and Demonstrated PC skills. The candidate must be able to easily navigate a laptop and its applications. The successful candidate may be providing support to Vitality which requires the ability to troubleshoot the watch application, mobile application and online accounts.
Nice-To-Have Skills :
- Experience in financial services or personal insurance sector or technical support for online issues
- Previous experience in a call center environment
Education :
- High School completion required.
- College / University preferred or equivalent work experience
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.
We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.
Bilingual (English/French) Remote Customer Service for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. The Arise® Platform ...
Bilingual Customer Service Representative – French-English – Work from Home in Canada Montreal, Quebec
Bilingual Customer Service Representative speaking French and English. Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickl...
Bilingual Customer Service (EN/FR) - Work from home - for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. The Arise® Platform ...
Bilingual Customer Service Representative – Spanish-English – Work from Home in Canada Montreal, Quebec
Bilingual Customer Service Representative. Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products wi...
*Bilingual Customer Service Representative
Bilingual Customer Service Representative. If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career. Process telepho...
Bilingual Customer Care Specialist - ISV
Bilingual Customer Care Specialist - ISV. Bilingual Customer Care Specialist - ISV. As a Bilingual Customer Care specialist, every day there is a wide variety of questions presented to you. Each Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that ...
Sales and Service Representative (Bilingual)
As an RBC Sales and Service representative (Licensed Insurance Advisor for Home & Auto), you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. Exceptional customer service skills with the ability to build st...
*Bilingual Customer Care Representative (Health / Dental)
We are seeking 25 driven individuals to support our client in the insurance industry by delivering outstanding customer service for group benefits. Apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations. This role is perfect for tho...
Customer Services Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Coordinator/Customer Service Representative
Reporting to the Customer Service Supervisor, the position holder will play a key role in the satisfaction of our customers and the harmonious coordination of internal operations. He acts as an intermediary between the sales representative and/or the customer, technical service and production. Act a...