Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.
In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position : Help Desk Support Technician II
Location : Mississauga, ON, L4W 0B3
Duration : 7 Months
Job Type : Contract
Work Type : Onsite
Language : Bilingual
Job Description :
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Activities include recognition, research, isolation, resolution, and follow-up.
Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
May involve use of problem management databases and help desk system.
May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
May lead and direct the work of others.
Typically reports to a supervisor or manager.
A wide degree of creativity and latitude is expected
Service Desk Rep I will be taking frontline technical calls, resolving technical related issues from our clients' users.
Citrix, outlook, laptop, applications)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Help Desk Support Technician II
Position: Help Desk Support Technician II</b> </div> <div><b>Location: Mississauga, ON, L4W 0B3</b> </div> <div><b>Duration: 7 Months </b> </div> <div><b>Job Type: Contract</b> </div> <div><b>Work T...
help desk technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. ...
IT Help Desk Support
The IT Help Desk Support role provides technicalassistance and support to endusers within the organization. Berkeley seeks a ITHelp Desk Support with 13 years of experience to join our growingorganization. Familiarity withremote support tools and help desk software. Documentall support requests reso...
Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.
Intermediate Bilingual Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations. Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel. Troubleshooting and incident solving support for workstations, laptops...
IT Help Desk Support /Office Admin
IT Help Desk Support /Office Admin. As an IT Help Desk Support /Office Admin, you will be working in a dynamic, fast paced environment and responsible for:. Providing technical support and customer service. Focus on the administration of infrastructure to include desktop PC’s, notebooks, tablets, ph...
help desk technician
Provide business systems, network and Internet support to users in response to identified difficulties. ...
Help Desk Technician
Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisfaction of the caller. Experience working with a helpdesk ticketing system. Experience helping users who...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Toronto- Canada-North America
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Help Desk Technician
To support our vision of empowered young women challenging and transforming the world, we are currently seeking a Help Desk Technician. Reports to: Help Desk Supervisor. Experience: No Experience Required, Help Desk Experience (asset). Document the Help Desk processes for internal Information Techno...
IT Desktop Support/Network Support/ Help Desk/ Field Engineer (Freelancer)(Hamilton)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...