Remote Bilingual Customer service representative -Plumbing Montreal

Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person?

Are you passionate about customer service and technical support? Well this job is for you!

Randstad is looking for Bilingual Customer Service Agents to work from home and assist end users as well as companies for an organization located in Montreal.

Salary : $ 20 per hour + a quarterly incentive program where you could earn up to 10% of your gross earnings

Hours : Monday to Friday between 11 a.m. to 8 p.m.

full time - 40H per week)

some Saturdays (26 hours per trimester, divided by 3 hours shifts)

Location : work from home

Training : 8 weeks from 9AM to 6PM, M-F

Start of employment : ASAP !

Opportunity for permanent employment! This is not a part-time position and requires dedicated individuals who are committed to growing in their field.

Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)

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Advantages

Here are the benefits of working as a Customer Service Agent - Technical Support :

• Working from home;
• Equipment provided;
• Being part of a dynamic team;
• Fun activities to increase team cohesion;
• Quick hiring process;
• Bonus program based on the quality of calls, emails as well as presenteeism and punctuality;
• Benefits program upon permanent hiring.

Responsibilities

The tasks you will perform as a Customer Service Agent - Technical Support will be :

• Perform remote troubleshooting for both end consumers and companies regarding various plumbing products;
• Handle incoming calls and emails;
• Ensure high quality customer service and find solutions for customers;
• Solve customer problems by asking targeted questions.

Qualifications

To provide exceptional service, here is what you will need as a Customer Service Agent - Technical Support

• Bilingual in English and in French (written and spoken);
• If you speak and write Spanish too, that's a +++;
• Comfortable with computers;
• Customer service experience in a call center environment;
• Being able to work well under pressure;
• Dynamism and initiative.

Summary

Salary : $20 per hour + a quarterly incentive program allowing you to earn up to 10% of your gross income.

Hours : You must be available to work Monday to Friday between 11am and 8pm (full time - 40H per week)

Location : work from home

Training : 8 weeks from 9AM to 6PM Monday to Friday.

Start of employment : ASAP

Possibility of permanence within the company!

Are you interested in the position? Send us your resume directly to

[email protected] with the subject "Remote Customer Service Agent - Technical Support"

We look forward to discussing this opportunity with you,

Jessica

[email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.