Content Writer (UX/UI) (Canada)

Position Summary

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software.

They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes.

This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast / snackbar messages.

Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing the technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Duties and Responsibilities :

• User-centered content writing.
• Create content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
• Understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content writing approaches to meet their needs.

You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.

Focus on sustaining products already established in the market to ensure product content and feature enhancements are captured in customer communications and customer product content;

For example, in-app assistance, help files, and Resource Hub updates. User focus.

• Understand our users and identify who they are and what their content needs are, based on evidence.
• Translate user stories and propose content writing approaches to meet their needs.
• Engaging in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
• Understanding the importance of Content Architecture and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.
• Experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used.

You can adapt and reflect and be resilient.

Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams.

You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.

Analytical and strategic thinking. You apply basic data analysis to make data driven content decisions. You effectively summarize and share findings.

You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem.

You know how to focus on outcomes rather than solutions and activities.

Skills and Experience

• Content Writing background in a product-focused environment. An education / training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
• Understand how to structure language in both XML and JSON formats.
• Worked in authoring and publishing content management systems (CCMS).
• Background working in agile development with cross-functional teams including Product Management, and Engineers.
• Domain and industry knowledge a plus. Previous PointClickCare and / or EHR equivalent software experience an asset.
• Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
• Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.
• A portfolio of work you have done. Including instructional documentation.

$75,000 - $85,000 a year