responsibilities
- Speech French fluently to support customers.
- Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals
- Accurately document customer information and a detailed problem / issue description of all support calls / emails in a CRM system.
Supervise open requests and keep requests current and complete
- Work with other groups and internal teams to assure timely and professional resolution of customer requests
- Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
- Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
- Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting
Must be available to work standard shift until 8 pm and work company holidays.
Qualifications - External
QUALIFICATIONS REQUIRED (Non-Negotiable) :
- Technical and troubleshooting proficiency, training, and experience
- Must speak French fluently
- Experience with Microsoft Office products Outlook, Word, and Excel
- Excellent verbal and written communication skills along with a customer-based focus!
- Knowledge of, or experience with customer service management systems and tools
QUALIFICATIONS PREFERRED (Negotiable) :
- Background in providing customer service and technical support
- Additional language skills a plus
Educational and / or work experience :
Bachelor’s degree, Associate degree, or equivalent work experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Customer Success Associate, Technical Support (French bilingual)
Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals. Speech French fluently to support customers. Background in providing customer service and techni...
Bilingual (English/French) Remote Customer Service for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. This great work-from-hom...
Bilingual Customer Success Manager - French/English
We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. Plaider en faveur de vos clients en interne et fournir des insights clients importants à d'autres dépar...
French Bilingual - Customer Service Representative - Sales, Level II
Richmond Hill, Ontario - The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. Provide exceptiona...
Bilingual Portuguese/English Customer Service/Tech Support Representative - Remote
HYBRID WORK OPPORTUNITY What's in it for you: Work from home and work in the office 2 days per monthWork for a leader in its industry Competitive compensation package Fun and rewarding environment Working hours: Monday to Friday 8:30am-5:30pm In this role you will be responsible for: Answering...
Bilingual Customer Service - Remarketing Associate
Title: Bilingual Customer Service - Remarketing Associate. Fluency in English and French required. ...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Bilingual Technical Sales Representative - English and French
They are looking for passionate sales professionals who are bilingual (English & French) and looking for a new opportunity. Conduct on-site customer visits to monitor and improve the account status and customer satisfaction. Sell company products to existing customers and develop new prospects w...
Bilingual Customer Service Representative (English/French)
Perform additional tasks as required to support the operations team and the customer service strategy. Excellent English and French communication skills (bilingual – written and verbal). Work in Zendesk Platform to manage, process and close tickets created by customers. Use SAP to process orders and...
Care Coordinator - Bilingual (FRENCH)
Bilingual (French) Care Coordinator. Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other ...